Duty Manager

Whitbread Plc; Welwyn Garden City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Hotel Duty Manager in Welwyn Garden City. In this permanent role, you will lead a dedicated team to ensure exceptional guest experiences and efficient hotel operations. Ideal candidates will have proven leadership skills and a background in customer service. The position is full-time with competitive pay up to £13.36 per hour.

Benefits

Training and support

Whitbread Benefits Card

Company pension and saving schemes

Various discounts on services and goods

Qualifications

• Experience in a retail or management position.
• Ability to manage a high-performing team.
• Understanding of health and safety standards.

Responsibilities

• Lead a team to ensure smooth hotel operations.
• Create an exceptional guest experience.
• Manage health and safety standards.

Skills

Leadership experience

Communication skills

Organizational skills

Customer experience focus

Job description

Hotel Duty Manager

Contract type: Permanent

Category: Operations - Hotel

Location: Welwyn Garden City

We're currently recruiting in our Welwyn Garden City Premier Inn. Working 40 hours per week, paying up to £13.36 per hour.

Duty Manager - Premier Inn

Come and be a Duty Manager at Premier Inn in Welwyn Garden City.

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you've got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We're looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start - with all leadership experience relevant.

PAY RATE: Up to £13.36 per hour

CONTRACT TYPE: Permanent - we don't do zero hours contracts!

HOURS: 40 hours a week

LOCATION: Welwyn Garden City Premier Inn
Stanborough Road, Welwyn Garden City, Hertfordshire, AL8 6DQ

Why you'll love it here:

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you'll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there's a clear career path within our business to help you grow.
• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
• Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.
• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What you'll do:

Join our team at Welwyn Garden City as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high-performing team that ensures the smooth running of our hotel. If you've led a team in a retail environment, you'll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under‑represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non‑binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this.

Job ref: 125034-4492

Advertised: 27 Nov 2025