Duty Manager

Pankufood; United Kingdom; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Fantastic working hours

Free YO! food

Professional qualifications support

Private medical plan

Employee Assistance Line

Gym discounts

Food discount (50%)

Trip to Japan (Awards)

Job summary

YO! Restaurants is seeking a Duty Manager to drive the day-to-day operations across each shift, ensuring top-class guest experiences and seamless service. You will lead a team, support with training, and uphold our brand standards while promoting a safe and engaging work environment.

Join us to roll with a dynamic team and contribute to outstanding food and hospitality across our global YO! footprint.

Qualifications

• Hospitality or quick-service experience preferred.
• Strong leadership and team-motivation abilities.
• Commitment to delivering top-quality food and guest experiences.

Responsibilities

• Motivate and energize the team to maintain a positive vibe on shift.
• Ensure high standards of food quality and guest service across all interactions.
• Lead consistent service across shifts and support the manager in operations.

Skills

Team motivation

Attention to detail

Guest experience

Job description

We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name.

We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth-watering range of hot street food available - from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre-pack sushi in most major UK supermarkets.

About You

We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey our people are at the heart of what we do:

As a Duty Manager, you must share our passion for Sushi and Japanese Street food and be a pro with our menu.

• You're the ultimate team motivator – bringing energy, encouragement, and a positive vibe that lifts everyone around you.
• You’ve got a sharp eye for detail and are passionate about delivering top-quality food and exceptional guest experiences.
• With your friendly personality and proactive mindset, you make guests and teammates feel instantly at ease.
• A dependable team player, you're always ready to roll up your sleeves and support wherever you're needed.
• As the Duty Manager you will be responsible for the day-to-day operations of our ‘Grab n Perch’. Working alongside the Multi Site manager and team to ensure we deliver a seamless customer experience across each & every shift through great authentic service and producing our mouth-watering dishes.
• You will oversee operational efficiency and service standards, checking orders and ensuring all our products are always available.
• You will lead consistent standards and support your manager to analyse profit performance.
• You will constantly drive standards and hospitality, leading and challenging Team Members to achieve the highest levels of service.
• You support the management team to create an engaged team through a culture of teamwork and support.
• You will support with Team Members training, in a supportive and motivating manner ensuring that successful performance is reinforced, and constructive feedback is provided.
• Promote a safe and healthy working environment by being a 'safety-minded leader' who leads by example in reporting any food and safety issues and deficiencies in the Restaurant.
• You will be expected to achieve a level of service through the constant monitoring of our established brand standards.
• Support and cover an emergency shift when necessary

We're proud to offer:

• Fantastic working hours
• Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu
• Grow with YO!-, we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
• Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line
• Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform
• 50% off your food every time you dine with us for you and 3 friends
• Award-winning sustainability initiatives - We're committed to delivering progress against 9 UN sustainability goals, just some of the actions we've already taken include: 100% of all Salmon
• sourced from certified sustainable sources, Zero use of Species classed as MCS "Fish to Avoid"
• 1/3 rd of our Restaurant menu is plant-led and we are proud member of the Global Tuna Alliance
• Free trip to Japan! - our Annual Awards ceremony celebrates your success - with the winners being awarded a trip to Japan
• Job security - Joining an award-winning, globally expanding business gives you the opportunity to grow your career alongside us

About us:

Come roll with us and be part of something big. Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
• Our Taiko manufacturing and distribution centre
• 63 YO! restaurants
• 3700 locations globally From Hawaii to Aberdeen

Our Values

Think like an owner. Be passionate. Speak openly. Move fast, together.

Ready to Roll?

Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...