Duty Manager

1Life; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading leisure management company in the United Kingdom seeks a Duty Manager to enhance customer relations, ensure health and safety, and develop innovative leisure programmes. This role provides a stepping stone to a career in leisure management, requiring strong communication skills and relevant qualifications. Join in providing high-quality services and engaging with the community.

Qualifications

• Desirable to have a qualification in Leisure Management or related field.
• Knowledge in the Leisure industry is preferable.
• Must hold a current NPLQ and Pool Plant Operators.

Responsibilities

• Ensure high standards of health and safety and customer care.
• Develop and promote innovative leisure programmes to increase usage.
• Assume shift management responsibility for the Centre.

Skills

Leisure Management

Sports Development

Customer Relations

Communication Skills

Education

Recognised qualification in Leisure Management, Sports Development or related subject

Tools

NPLQ (National Pool Lifeguard Qualification)

Pool Plant Operators

Job description

About Us

1Life is a forward thinking lifestyle and management solutions company that engages with people in local communities to enhance lives through health and wellbeing, physical activity, learning and the arts.

Job Description

The Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.

Primary Objectives

• To ensure the highest possible standards of health and safety and customer care within the Centre.
• To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
• To assume shift management responsibility for the Centre to maximise the total performance of the Centre and maintain the highest standards of customer care.

Day-to-Day Tasks

• To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes.
• Act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.
• Be available to work poolside on a regular shift or as and when required to ensure the delivery of the Centre programme.
• Ensure all Health and Safety procedures and responsibilities are carried out at all times.
• Deputise for the Contract Manager/Centre Manager as requested.
• Assist the Contract Manager/Centre Manager in providing appropriate staff training and development.
• Ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.
• Be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.
• Identify and assess the feasibility of new activities which the Centre could provide.
• Ensure all staff are kept informed of the Centre’s activities and special events.
• Achieve maximum levels of participation in all courses and activities.
• Monitor cost effectiveness and highlight and rectifying areas of low performance.
• Produce performance records, statistics, targets and reports for programming and associated activities.
• Assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
• Ensure sufficient staff are available for the safe, high quality functioning of the Centre.
• Assist in the management of the Centre’s quality assurance systems and procedures.
• Coach and teach as required and generally assist with the running of events.
• Act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.
• Undertake any regulatory requirements.
• Be responsible and accountable for cash handling as required.
• Undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.

The Candidate

Qualifications, Knowledge and Skills

• It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject.
• Preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise.
• Hold a current NPLQ (National Pool Lifeguard Qualification) and Pool Plant Operators.

Personal

• Gain acceptance and respect from clients and the teams involved.
• Build strong relationships with customers, clients and employees.
• Communicate at different levels of the organisation, both listen and direct.
• Meet the demands of the role by working additional hours when required.
• Demonstrate clear identification with all customer requirements.
• Maintain and be committed to good employee relations and deliver quality training.
• Perform recreation assistant duties when required.

DBS

The position of Duty Manager is classed as a regulated post and therefore requires a DBS Disclosure. Where the individual does not hold already hold a DBS Disclosure, it will be necessary for the post holder to be submitted for a DBS check.