Duty Manager

Daish’s Holidays; Torquay; Vor Ort; GBP 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Stable all-year-round employment

Career progression opportunities

£100 refer-a-friend bonus

Birthday day off

Mental wellbeing support

Staff and Family Holiday Discount

Zusammenfassung

Daish’s Holidays is seeking a confident Duty Manager to support the smooth operation of our UK hotels. You will lead across departments, respond to guest queries and uphold high service standards, acting as a visible example for the team.

You'll manage staff rotas, wage budgets, and training, while ensuring EPOS systems, cash handling and health and safety procedures are followed. A proactive, customer-focused leader will thrive in this role.

Qualifikationen

• Extensive hospitality management experience in hotels.
• Strong guest service orientation and problem-solving skills.
• Proven ability to lead and develop a team.
• Experience with EPOS systems and cash handling.
• Knowledge of Health & Safety standards.
• Willingness to work evenings, weekends and bank holidays.

Aufgaben

• Support day-to-day hotel operations across departments.
• Lead by example to maintain high service standards.
• Handle guest inquiries and resolve complaints professionally.
• Prepare and manage staff rotas and wage budgets.
• Train and induct new staff and monitor performance.
• Ensure cash handling, EPOS and health & safety procedures are followed.

Kenntnisse

Team leadership

Guest relationship management

Communication

Problem solving

Training & induction

Wage management

Tools

EPOS systems

Jobbeschreibung

Full-time Permanent Manager

Description

Duty Manager

Make every stay special with Daish’s Holidays

Are you an experienced manager looking for an exciting new challenge? Or perhaps you a departmental manager looking to take the next step in your career? If so, Daish’s Holidays could be the perfect fit for you.

We’re looking for a confident, positive and experienced Duty Manager to support the smooth running of our hotel and help ensure our guests receive the friendly, welcoming service that Daish’s is known for.

All-year-round employment | Employee benefits

What will you be doing?

As a Duty Manager, you'll play an important role in supporting the day-to-day operation of the hotel. You'll work across departments, supporting our teams, dealing with guest queries and helping to ensure our high standards are consistently maintained.

You'll be a key point of contact for both our guests and team members, leading by example and helping to create a positive and welcoming environment throughout the hotel.

Your responsibilities will include:

• Supporting the smooth day-to-day running of the hotel and ensuring consistent standards are maintained.
• Providing a positive, helpful and welcoming experience for our guests.
• Dealing with guest complaints and difficult situations calmly, professionally and appropriately.
• Supporting departmental managers and teams to ensure operational standards are achieved.
• Managing, motivating and supporting team members, acting as a positive role model.
• Building and maintaining strong working relationships with colleagues across the hotel.
• Supporting the development, delivery and management of staff training and induction processes.
• Managing staff rotas and supporting effective wage management.
• Using EPOS systems confidently, particularly within bar operations.
• Managing cash handling procedures and ensuring accurate cash management.
• Ensuring Health & Safety policies and procedures are followed throughout the hotel.
• Maintaining a professional and positive approach, even when working under pressure.
• Promoting and upholding Daish’s values and helping to protect the reputation of our brand.

What are we looking for?

This is a great opportunity for an experienced departmental manager looking to progress, or an experienced manager ready for a new challenge within the hospitality industry.

We're looking for someone who is:

• Positive, enthusiastic and committed to achieving consistently high standards.
• Confident in dealing with guest complaints and challenging situations.
• Professional and calm under pressure.
• Experienced in managing, motivating and developing a team.
• Experienced in staff training and induction.
• Confident using EPOS systems, particularly within bar operations.
• Experienced in cash handling and management.
• Experienced in managing staff rotas and wage budgets.
• Knowledgeable about Health & Safety requirements.
• A strong communicator who can build positive working relationships with colleagues and guests.
• Able to lead by example and act as a positive role model.
• Committed to delivering excellent customer service and supporting the values of Daish’s.

At Daish’s, we believe that our people are just as important as our guests. That's why we offer more than just a job.

When you join us, you'll benefit from:

• Stable, all-year-round employment - we don't close for the winter.
• Career progression opportunities across our hotels and wider business.
• £100 refer-a-friend bonus.
• An extra paid day off for your birthday.
• Access to mental wellbeing and financial support to help you when you need it.
• A friendly, inclusive and supportive working environment.
• Staff, Friends & Family Holiday Discount - enjoy a Daish’s holiday from just £105 for you, your family and friends, including accommodation, breakfast, dinner, coach travel and entertainment.

The role involves working up to 6 days per week, including evenings, weekends and bank holidays. Shifts are typically 7:00am-3:00pm or 3:00pm-11:00pm, with the occasional mid-shift of 9:00am-5:00pm.

We are an established, family-run holiday company with over 45 years of experience creating memorable holidays for our guests.

Today, we operate 11 hotels across 9 locations throughout the UK, alongside our own fleet of luxury coaches. While we continue to grow and look towards an exciting future, our family values remain at the heart of everything we do.

Clean & Comfortable Accommodation | Good Food | Great Entertainment | Friendly Service

These values are what make a Daish’s holiday special. We pride ourselves on providing great-value holidays for all ages, whether our guests are looking for a relaxing break, fantastic entertainment, delicious food or the chance to explore some of the UK's most wonderful destinations.

Our commitment to great holidays and outstanding customer service has been recognised through a number of industry awards, including Tripadvisor Travellers’ Choice Awards and Group Travel & Leisure Awards.

With more than four decades of experience behind us, we’re proud of our heritage as a family company - but we're always looking towards the future.

If you're an experienced manager looking for your next challenge, with the opportunity to develop your career in a friendly, supportive and growing business, we'd love to hear from you.

Come and join the Daish’s family and help us make every stay special!

Company Overview

Our family of hotels and luxury coaches has been providing great holidays since 1979. The company now has 12 hotels in 10 popular UK resorts, and our fleet of luxury coaches ready to collect you and take you on your holidays. Service, quality, welcoming, friendly staff and excellent value are at the heart of this family-owned company. With family-friendly accommodation and entertainment throughout the year, we have something for everyone.