Duty Manager

Prezzo Ltd; South Ockendon; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Tronc

Pension scheme

Life assurance

Paid holiday

Refer a friend bonus

Birthday off

Free meals on shift

GP helpline

Wagestream access

Mortgage advice

Job summary

Prezzo Italian is seeking a Duty Manager to own the shift, open and close the restaurant, and lead the team on the floor to deliver the guest experience we’re known for.

You’ll coach the team, manage cash and stock, and keep food safety and service standards high. With support from the GM and Assistant Manager, you’ll develop your leadership skills and progress toward restaurant management.

Qualifications

• Experience as supervisor or team lead on a busy restaurant floor.
• Ability to lead a shift from open to close.
• Calm under pressure during busy periods.
• People-first approach with strong hospitality.
• Knowledge of food safety and licensing basics.
• Ambition to progress to restaurant management.

Responsibilities

• Open and close the restaurant safely.
• Lead floor operations and coaching.
• Manage cash, tills, and stock.
• Ensure high standards of service and guest experience.
• Handle guest feedback promptly.

Skills

Team leadership

Supervision

Food safety

Cash handling

Guest service

Job description

As a Duty Manager at Prezzo Italian, you own the shift. You open and close the restaurant, lead the team on the floor, and make sure every guest gets the experience they came for. At Prezzo Italian, it all comes down to two things: the impression we make and the connections we build. Every guest should leave feeling genuinely looked after, not just served. That starts with how we treat each other. Teams who look out for one another, have fun together and take pride in what they do create the moments guests remember and come back for. On your shift, you set that tone. You'll be joining at the moment the hard work starts paying off. The food is right, and with every restaurant in our estate set to be refreshed over the next 18 months, there's plenty more to come. With your GM and Assistant Manager behind you, this is where you learn the craft of running a great restaurant. What a great first year looks like: shifts that run smoothly from open to close, a team that looks to you, guests who leave happy, and the confidence to take the next step to Assistant Manager.

Leading the shift

• Run pre-shift briefings that get the team focused and ready.
• Lead from the floor, setting the pace and the standard for exceptional hospitality.
• Build a team that genuinely connects, with each other and with every guest, and makes a lasting impression every time.
• Coach in the moment, and spot the people ready for more.

Delighting guests

• Be a visible presence on the floor, making sure every guest's first and last impression is one they remember.
• Make sure the Italian classics go out exactly as they should, every shift, every plate.
• Handle feedback with grace and put things right on the spot.

Running the restaurant

• Open and close the restaurant safely and on time.
• Manage cash, tills and stock during your shift.
• Keep labour on track as the shift changes.
• Hand over clearly so the next shift starts strong.

Keeping standards high

• Make sure food safety, allergen procedures, health and safety and licensing standards are followed on every shift.
• Keep the restaurant looking and feeling the way our guests now expect.

Are you a Prezzo person? You're warm, genuine and generous with your time. You love great food and you love people even more. You make every guest feel welcome from the moment they walk in, you lift the team around you, and you take pride in getting the little things right. You bring energy, a sense of fun, and the confidence to make the call.

Requirements and responsibilities

• You're a supervisor or team leader who is ready to step up, or a Duty Manager looking for a business with a future.
• Experience leading a team on the floor in busy, guest-focused hospitality.
• Calm under pressure. A full restaurant on a Saturday night gets you going.
• A people-first approach. You lead by example and look out for your team.
• Pride in food and exceptional hospitality. You notice the details, and you care when something isn't right.
• Ambition. You want to grow into restaurant management.
• Good working knowledge of food safety, licensing and cash handling.

Brava Hospitality Group is the home of great restaurant brands. We’re the group behind Prezzo Italian, in towns and cities right across the UK, and a collection of much-loved central London restaurants: Jamie's Italian, Riding House Café, Nessa, Yasmin, Mortimer House Kitchen and, most recently, Bolo by Gennaro. And we’re growing the footprint of every one of our brands. We’re restaurant people at heart, and we believe every guest deserves brilliant food and exceptional hospitality from teams who love what they do.

Prezzo Italian has been bringing the Italian classics to towns and cities across the UK since 2000. For our 25th birthday we gave it a fresh start: a brand-new look, beautifully redesigned restaurants, and a menu built around the dishes people love, made fresh and cooked properly. Prezzo Italian is the home of the Italian classics. We’re a business on the way up, and the people who join us now will shape where it goes next.

Benefits

• Tronc, so you share in the success of a busy restaurant
• Company pension scheme, if you’re eligible
• Life assurance at 2x your annual pay
• Paid holiday allowance
• Refer a friend and earn up to £1,000

Time and wellbeing

• Your birthday off, every year
• Free or heavily subsidised meals on shift
• 24/7 GP helpline and Employee Assistance Programme (EAP)
• Stream (formerly Wagestream), our financial wellbeing app: access pay you've already earned, save straight from your pay, and get tools and guidance to manage your money
• Free regulated mortgage advice

Perks

• 50% off at Prezzo Italian
• 25% off at every other Brava restaurant
• Share 25% off with up to 5 friends and family, even when you’re not there
• Free Tastecard and the Hospitality Rewards app for retail discounts
• Electric car scheme after one year's service

Your future

• Ongoing development and coaching
• A clear path to Assistant Manager and General Manager
• Opportunities across our other brands