Duty Manager

SSP Food Travel Experts; Scotland; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global food travel service provider is seeking a Duty Manager at M&S, Glasgow Central. In this full-time position, you'll lead the team to deliver exceptional customer service and operational excellence while maintaining a welcoming atmosphere. The role offers a competitive pay rate and various employee benefits, including discounts on meals and continuous training opportunities. Candidates should have supervisory experience and be flexible to work various shifts including nights.

Benefits

75% meal discount

Up to 50% employee discount

Continuous training and development

Health and wellbeing support

Flexible working hours

Qualifications

• 1 year of experience in a supervisory or managerial role.
• Must be at least 18 years of age for certain tasks.
• Ability to work flexible shifts including nights.

Responsibilities

• Create a welcoming atmosphere that exceeds customer expectations.
• Guide and support team members on daily operations.
• Ensure unit's opening and closing procedures are followed.

Skills

Team leadership

Customer service excellence

Operational efficiency

Problem-solving

Job description

About the Role

Duty Manager at M&S, Glasgow Central

Pay Rate: £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour.

Full Time position 40 hours per week worked flexibly weekdays, weekends and bank holidays 4 or 5 days out of 7.

• Shift Times are scheduled between the hours of 530am - 11pm as well as night shifts(10pm-8am) to be considered must be available to start work as early as 5:30am and work as late as 11pm and available to work night shift.
• You will have at least 1 year of experience working as a supervisor / manager in a similar high-volume hospitality or retail role
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

Discover a career with M&S, where quality and excellence meet.
Join us in upholding the standards of one of the UK's most beloved brands and contribute to the success of M&S. As part of our team, you'll play a pivotal role in delivering exceptional customer experiences.

Long Description

WHY JOIN SSP AS A DUTY MANAGER?

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• 75% discount on your meal while on shift.
• Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
• Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
• Help@Hand App: from shopping discounts , GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
• Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
• Activities: Barista Competition, Millie’s Cookies Ice off Challenge.
• Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

AS A DUTY MANAGER YOU’LL:

• Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
• Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
• Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
• Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
• Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
• Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.