Duty Manager

Serco Leisure; Oxford; On-site; GBP 30,000; Full time

Job summary

A community-focused leisure provider in Oxford is seeking a Duty Manager to oversee the leisure centre operations. The role involves leading a team to ensure safety and delivering high standards of service to customers. The ideal candidate will have experience in customer service within the leisure industry and operational management. Enjoy benefits like a free gym membership, excellent training opportunities, and a supportive environment. Join us to make a positive impact in the community.

Benefits

Free gym membership

Discounted classes and facilities

Excellent development opportunities

Employer matched pension contribution

21 days annual leave + bank holidays

Free safeguarding training and DBS check

Qualifications

• Prior experience in face-to-face customer interaction, preferably in leisure industry.
• Confidence and pride in delivering excellent customer service.
• Desirable certifications in lifeguarding and first aid.

Responsibilities

• Lead the day-to-day operations of the leisure centre.
• Develop and manage the team of lifeguards and supervisors.
• Ensure safety and high standards in all activities.

Skills

Customer service

Operational management

Team leadership

Education

NPLQ Certificate

First Aid at Work Certificate

Pool Plant Operators’ Certificate

Job description

Job description :

Location : Leys Leisure Centre, Oxford OX4 6JL Working Hours : 40 hours per week to cover a mixture of early, late and weekend shifts Salary : £29,533.80 per annum + Excellent benefits Here at Oxford Community Leisure trust and our partner Serco Leisure Operating Ltd our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join the centre. As the Duty Manager, the purpose of your role will be to lead, manageand be responsible for the day-to-day operation of the facilities in and around the leisure centre site, working within a demanding commercial environment, ensuring all activities are delivered to a high standard with safety the first priority. You will support, manage, and develop our team of lifeguards and supervisors across the site and build and maintain positive relationships with onsite partners, guests, and neighbours in making sure that our customers receive a positive memorable experience. We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership and various discounts. Serco manages these facilities on a day-to-day basis on behalf of the Trust.

What you’ll need to do the role The successful candidate will be a passionate and enthusiastic individual who like the members of our team have pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed. To be considered for this role we are looking to hear from candidates who have prior experience and confidence of working face to face with customers, preferably in the Leisure industry and ideally operational management experience. It is desirable that you hold a National Pool Lifeguard certificate (NPLQ) and desirable that you hold a Pool plant operators’ certificate and first aid at work certificate. (Training can be provided to a suitable candidate) If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.

Why Serco Meaningful and vital work : The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives. A world of opportunity : Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways. Great people : We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• 21 days annual leave + bank holidays
• Employee Benefits (moreleisure.com) #leisurejobs