Duty Manager

Doubletree By Hilton Nottingham-Gateway; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Nottingham seeks a Duty Manager to oversee daily hotel operations, ensuring exceptional service and team morale. Candidates should have at least 2 years of Food and Beverage experience, with kitchen experience preferred. This role requires strong leadership skills to foster a positive team environment and a focus on delivering high standards for customer experience.

Qualifications

• Must have 2 years of Food and Beverage experience.
• Kitchen experience is preferred.
• Strong leadership and team-building skills required.

Responsibilities

• Manage day-to-day operations of the hotel.
• Ensure customer satisfaction with hotel services.
• Lead, coach, and develop the Operations team.

Skills

Food and Beverage experience

Kitchen experience

Leadership

Team building

Job description

The Duty Managers role involves a wide range of responsibilities including: managing the professional day to day operation of the hotel ensuring customers are delighted with the hotel’s service, Company standards are met and delivered consistently with attention to detail. A Duty Manager has an important role in promoting our purpose, values and behaviors at all times. The Duty Manager is responsible for leading, coaching and developing the Operations team and creating a team environment which promotes good Team Member morale, ensuring a high level of commitment and pride in the hotel in order that our teams create a memorable experience for our customers on every occasion.

Must have 2 years Food and Beverage experience and Kitchen experience preferred

Key Personal Attributes

To join the Doubletree team we need individuals who can drive commerciality through caring and pride. Being personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

• Providing leadership which utilizes the full potential of the team.
• Promoting effective relationships with individuals and other departments.
• Acquiring skills and knowledge relating to the job role.
• Setting measurable performance standards, objectives and goals to be achieved.
• Improving quality and service standards by paying attention to detail.
• Anticipating potential problems and business opportunities within the planning process.
• Focusing on producing results through encouraging high achievement.
• To work alongside the Operational Manager and Conference and Events Manager.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!