Duty Manager

Jalou Newcastle; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in Newcastle upon Tyne is seeking a Duty Manager to oversee operations in their busy late-night bar. The role requires strong leadership and problem-solving skills, along with experience in hospitality management. You'll be responsible for customer experience, team management, and ensuring compliance with regulations. Enjoy a supportive work environment with opportunities for development and great employee benefits.

Benefits

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Discounted stays across venues

50% off food and drinks

Spa Discounts

Retail and Fun Discounts

Apprenticeships and Leadership programs

Superstar Awards

Long-Service Awards

Recommend a Friend Bonus

24/7 Support Program

Pension Scheme

Year-Round Incentives

Bereavement Leave

Qualifications

• Experience in a supervisory or duty management role within hospitality.
• Strong people management skills and ability to lead by example.
• Confidence in handling challenging situations under pressure.
• Good knowledge of licensing regulations and health & safety.
• A passion for creating memorable guest experiences.

Responsibilities

• Oversee the team in a busy late-night bar and manage operations.
• Ensure excellent customer service and a lively atmosphere.
• Motivate and support the team, keeping morale high.
• Handle cashing up and end-of-night procedures.

Skills

Leadership skills

Stock management

Employee Relations

Data Collection

Management Experience

Microsoft Outlook

Warehouse Management

Business Management

Rota Management

Supervising Experience

MRP

Job description

Hospitality Starts Here Build Your Future with Cairn Group

Are you ready to grow your career in hospitality At Cairn Group we believe work should be rewarding exciting and full of opportunities to learn and develop. Whether youre creating unforgettable guest experiences or supporting your team youll be part of a friendly supportive environment where your contributions are valued. With the opportunity to learn develop and be recognised Cairn a place where you can build a career youre proud of.

About the role

As a Duty Manager youll play a hands‑on leadership role in ensuring the smooth running of our busy late‑night bar. Youll oversee the team on shift manage customer experience and keep operations running safely and efficiently in a fast‑paced high‑energy environment.

Key Responsibilities

Shift Leadership – Take responsibility for the bar and floor team during your shift ensuring excellent service a lively atmosphere and smooth operations into the early hours.

Customer Experience – Lead by example on the floor engaging with guests resolving issues quickly and ensuring a safe welcoming environment.

Team Management – Motivate brief and support the team throughout the shift keeping morale high and performance consistent.

Operational Control – Oversee tills stock levels and compliance with licensing laws and safety procedures.

Problem Solving – Respond calmly and effectively to unexpected challenges from staffing gaps to customer incidents.

End‑of‑Night Duties – Handle cashing up reporting and venue close‑down procedures with accuracy and accountability.

Skills & Experience

Experience in a supervisory or duty management role within hospitality ideally in a late‑night or high‑volume environment.

Strong people management skills with the ability to lead by example.

Confidence in handling challenging situations and making quick decisions under pressure.

Good working knowledge of licensing regulations health & safety and security practices.

A passion for creating memorable guest experiences.

About Us :

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition ownership management investment and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving guest‑focused properties.

At Cairn Group our values - Respect Integrity Sustainability and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests act with integrity and invest in our people to build a sustainable future - for our business our communities and the planet. Every day we work to deliver excellence going the extra mile to create outstanding experiences for our guests.

Benefits :

• Service Excellence Bonus : Your hard work pays off. Service charge tips and gratuities add a well‑earned boost to your pay check
• Get Paid in Real‑Time with Wagestream : Take control of your earnings. Track your pay live access funds when needed and get expert financial tips all in real‑time
• Stay Relax and Recharge : Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well‑earned break
• Delicious Discounts : Indulge a little with 50% off food and drinks across our hotels bars and restaurants
• Spa Discounts : Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs
• Retail Cinema & Fun Discounts : Enjoy exclusive access to savings on shopping cinemas trips and fun days out
• Rise with Us : From apprenticeships to leadership programs our development team is here to help you grow and reach your career goals
• Superstar Awards : Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life
• Long‑Service Awards : Celebrate key milestones with us starting from just one year of service plus enjoy extra annual leave as a thank‑you for your commitment.
• Recommend a Friend : Bring great people into the team and earn a bonus when they join!
• 24 / 7 Support : Were committed to your wellbeing. Access our confidential Employee Assistance Programme anytime anywhere.
• Pension Scheme : Plan for your future with our pension plan designed to help you build long‑term security.
• Year‑Round Incentives : Enjoy fun incentives exciting challenges and surprise perks throughout the year!
• Bereavement Leave When life gets tough we ensure you have the time and support you need to be with your loved ones.

#INDLP

Required Experience :

Manager

Key Skills

stock management,Employee Relations,Leadership skills,Data Collection,Management Experience,Microsoft Outlook,Warehouse Management,Business Management,Rota Management,Leadership Experience,Supervising Experience,MRP

Employment Type : Full‑Time

Experience : years

Vacancy : 1