Duty Manager

Mansfield District Council; Mansfield; On-site; GBP 13,000 - 15,000; Part time

Job summary

A local council in the UK seeks a Part-Time Duty Manager to oversee front-of-house operations and ensure an exceptional experience for visitors at Mansfield Palace Theatre. Responsibilities include managing events, leading staff, and ensuring safety. Ideal candidates will have customer service experience and strong leadership skills. Competitive pay and benefits offered.

Benefits

Competitive pay and Council benefits

Opportunities for professional development

Qualifications

• Experience in customer service, hospitality, or venue/event management required.
• Able to lead a team with professionalism and enthusiasm.
• Calm under pressure with strong problem-solving skills.

Responsibilities

• Manage front-of-house operations during performances and events.
• Lead and support staff and volunteers to deliver outstanding customer service.
• Ensure the safety, comfort, and enjoyment of all audiences.

Skills

Experience in customer service

Leadership

Problem-solving skills

Excellent communication

Job description

Part-Time Duty Manager (Two Positions Available – 18.5 hours per week)

£13,201 - £14,071 per annum

Mansfield Palace Theatre is looking for two enthusiastic and dedicated Duty Managers to join our Front of House team. If you’re passionate about live entertainment and thrive in a busy, customer-focused environment, we’d love to hear from you.
As a Duty Manager, you’ll be responsible for ensuring the smooth and safe running of the theatre during performances and events. You’ll supervise front-of-house operations, lead our friendly team of staff and volunteers, and help deliver an exceptional experience for all visitors.

Key Responsibilities:

• Manage front-of-house operations during performances and events
• Lead and support staff and volunteers to deliver outstanding customer service
• Ensure the safety, comfort, and enjoyment of all audiences
• Act as the main point of contact for customers, performers, and contractors
• Handle any issues or emergencies calmly and efficiently
• Managing and Ordering Stock
• Maintenance Responsibilities

About You:

• Friendly, confident, and an excellent communicator
• Experience in customer service, hospitality, or venue/event management
• Able to lead a team with professionalism and enthusiasm
• Calm under pressure, with strong problem-solving skills
• Flexible to work evenings, weekends, and bank holidays

We Offer:

• A supportive and welcoming team environment
• Competitive pay and Council benefits
• Opportunities for professional development
• The chance to work at the heart of Mansfield’s cultural scene!

If you’re passionate about theatre and love creating memorable experiences for audiences, we’d love to welcome you to our team.

To apply, please visit: www.mansfield.gov.uk

Closing date: 23 November 2025

Interviews: w/c 1 December 2025

Mansfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.