Duty Manager

Delta by Marriott Hotel, Cheshunt; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Leicester is seeking an experienced Duty Manager to ensure the smooth running of the hotel. Responsibilities include overseeing daily operations, resolving guest issues, and leading team members. The ideal candidate has supervisory experience in hospitality and strong customer service skills. This role offers a competitive salary and opportunities for career growth.

Benefits

Competitive salary

Employee discounts

Wellbeing and development programmes

Career growth opportunities

Qualifications

• Previous experience in a supervisory or management role within hospitality.
• Confident decision-maker with the ability to remain calm under pressure.
• Flexibility to work shifts, including evenings, weekends, and public holidays.
• Excellent organizational and problem-solving abilities.
• IT literate, with experience using hotel systems (PMS) desirable.
• Flexibility to work shifts, including evenings, weekends, and public holidays.

Responsibilities

• Oversee daily operations, ensuring all departments work effectively together.
• Support Heads of Department in delivering excellent guest experiences.
• Lead and motivate team members during shifts.
• Ensure health, safety, and security procedures are adhered to.
• Lead and motivate team members during shifts.
• Conduct end-of-day checks, including cash reconciliation.
• Maintain hotel standards and ensure compliance with company policies.

Skills

Customer service and communication skills

Organisational abilities

Problem-solving abilities

Decision-making under pressure

Problem-solving

Tools

Hotel systems (PMS)

Job description

Who are we

At Delta Hotels by Marriot Cheshunt we are committed to delivering exceptional experiences to our guests through continuous innovation and top‑notch service. At this juncture, we are seeking a dedicated and experienced individual to join the team assisting in the reopening of the hotel.

Role Responsibilities

As a Duty Manager, you’ll play a key role in ensuring the smooth and efficient running of the hotel on a day‑to‑day basis. You’ll be the main point of contact for both guests and team members, ensuring high standards of service and operational excellence across all departments.

• Oversee daily operations, ensuring all departments work effectively together.
• Support Heads of Department in delivering excellent guest experiences.
• Take ownership of guest queries and complaints, resolving issues promptly and professionally.
• Ensure health, safety, and security procedures are adhered to at all times.
• Lead and motivate team members during shifts, fostering a positive working environment.
• Conduct end‑of‑day checks, including cash reconciliation and reporting.
• Maintain hotel standards and ensure compliance with company policies.

Key Requirements

• Previous experience in a supervisory or management role within hospitality.
• Strong customer service and communication skills.
• Confident decision‑maker with the ability to remain calm under pressure.
• Excellent organisational and problem‑solving abilities.
• IT literate, with experience using hotel systems (PMS) desirable.
• Flexibility to work shifts, including evenings, weekends, and public holidays.

Benefits

• Competitive salary.
• Employee discounts across Focus Hotels’ portfolio.
• Access to company wellbeing and development programmes.
• Opportunities for career growth within the Focus Hotels Management Group.