Duty Manager

Iceland Foods Ltd; Leek; Sur place; GBP 15 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Staff discount

Holiday entitlement 28 days

Christmas vouchers

Refer a Friend

Saving schemes

Long service awards

Healthcare plan

Grocery Aid

Résumé du poste

Iceland Foods Ltd in Leek is seeking a committed Duty Manager to join our team. You will work as a Retail Assistant and receive a £2 per hour supplement for the time you manage shifts, helping drive availability, service quality and store performance.

The role involves leading a team on shifts, engaging colleagues, following cash handling and security policies, and delivering a positive in-store experience for customers.

Qualifications

• Experience in a retail management or supervisory role is ideal
• Communicates effectively with teammates to deliver store tasks first time, every time
• Plans and organises the shift, using every team member
• Provides balanced feedback to improve performance
• Sets the pace of the team by being hands on on shift to deliver a great store

Responsabilités

• Maximise profit with clear focus on availability and sales
• Lead and develop the store team, supporting engagement and inclusivity
• Follow cash handling and security policies and processes
• Ensure delivery of a positive customer experience and high service standards

Connaissances

Retail management

Team leadership

Shift planning

Communication

Customer service

Description du poste

Ref 223480 Category Retail Assistant Location Leek Contract type Part time Salary £11.60 - £12.71 per hour (Additional £2.00 per hour whilst running the store) Company Contracted hours 7.5 Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include:

Maximise profit:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a £1 & save a £1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people:

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.

Leadership:

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience:

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

Additional Information Shift patterns vary between 5am starts or 7pm finishes Monday to Sunday on a typical week. Looking for someone to run the store and display competent behaviour in leading a team. Duties include checkouts, stock replenishment and online order picking on a typical working day