Duty Manager

Beaverbrook Front of House; Leatherhead; On-site; GBP 29,000 - 35,000; Full time

Job summary

A luxury hospitality venue in Leatherhead is seeking a Duty Manager to ensure an exceptional experience for Guests, Members, and Residents. Your role will include overseeing daily operations, greeting Guests, and ensuring that the reception team delivers top-notch service. Candidates should have proven supervisory experience in a five-star environment and possess excellent communication skills. The position offers a salary of up to £35,000 per annum plus various attractive benefits including staff accommodation, flexible working shifts, and personal development support.

Benefits

Competitive salary

Discounts on various services

Personal development support

28 days annual leave

Pension

Life Insurance

Sick Pay

Cycle to work scheme

Free parking

Uniforms

Qualifications

• Proven strong guest service experience in a supervisory or managerial role.
• Smart and presentable with the ability to build rapport.
• Flexible with shift patterns, especially during busy periods.

Responsibilities

• Oversee Estate-wide operations ensuring an unforgettable experience.
• Meet and greet Members, VIPs, and Guests.
• Ensure maximum attention and recognition from the Reception Team.

Skills

Excellent communication

Ability to multitask

Strong guest service experience

Calm under pressure

Hands-on approach

Job description

Do you love to provide an unforgettable and enchanting guest experience?

The Role

As Duty Manager at Beaverbrook, you will oversee the Estate-wide operation to ensure a seamless, unforgettable experience for all Members, Residents & Guests visiting the Estate.

You will have a strong understanding of the daily operations & business levels on the Estate. This will include current day occupancy, expected arrivals & departures, events, spa & restaurant bookings.

You will personally meet, greet, and build a rapport with our Members, VIP, & regular Guests, ensuring they receive maximum attention & recognition from the Reception Team on every visit.

The Person

The successful candidate will be smart, presentable and able to build rapport with people from all walks of life.

As the Duty Manager you will have excellent communication, and the ability to multitask, delegate, and remain calm under pressure.

You will also have a charming, hands on approach with a can‑do attitude and strong work ethic.

Successful candidates will have proven strong guest service experience in a supervisory or managerial role, within a five‑star luxury hotel/hospitality environment.

Shift Pattern

• The ideal candidate will be flexible, working any 5 days out of 7, especially during our busy period i.e. weekends and bank holidays.
• Working the following shifts: 07:00 – 15:00, 10:00 – 18:30 or 14:30 – 23:00.

Salary

Up to £35,000 per annum, plus tronc

Benefits

In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.

As a member of our team, you can expect to receive:

• Competitive salary
• Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
• Personal development support
• Wide range of recognised qualifications and development opportunities
• Discounted rates on Food & Beverage
• 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
• Pension
• Life Insurance
• Sick Pay
• Long Service Awards
• Cycle to work scheme
• Earn up to £600 through our recommend a friend scheme
• Uniforms
• Free parking
• And other local benefits

**Staff Accommodation Available**