Duty Manager

Stagecoach Group plc; Kilmarnock; On-site; GBP 38,000; Full time

Job summary

A transportation company in Kilmarnock is seeking experienced Duty Managers to lead its depot operations. You will be vital in managing performance, mentoring frontline teams, and ensuring safety. The ideal candidate has management experience and excellent customer focus. Join a supportive environment where your ideas will shape service delivery.

Benefits

Defined Contribution pension scheme

25 days holiday plus bank holidays

Bus travel pass for you and a companion

Retail and leisure discounts

Qualifications

• Previous management or supervisory experience (bus/transport industry preferred).
• Professional knowledge of Road Traffic Act and Employment legislation.
• Self-motivated with a positive approach to change.

Responsibilities

• Manage and support frontline colleagues.
• Oversee driver performance and implement development plans.
• Ensure service reliability and efficiency.

Skills

Management experience

Excellent computer skills

Knowledge of Road Traffic Act

Ability to inspire

Planning skills

Customer focus

Job description

Overview

Salary £38000p/a • 38 hours per week, Monday to Saturday between 7am and 7pm. We’re looking for committed Duty Managers for our Kilmarnock Depot to manage the performance, well-being, and development of the frontline driving team, ensuring consistent service delivery that meets operational, safety, and customer satisfaction standards. Your role will be pivotal in ensuring the profitable and efficient day to day operation of Depot services.

What you will be doing

• Leading & Developing Teams – Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table.
• Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity.
• Coaching & Training – Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
• Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
• Operational Leadership – Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges.
• External Stakeholder Management – Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations.
• Safety – We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don\'t walk by when standards aren\'t met.

What you\'ll bring

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills
• Professional knowledge of Road Traffic Act and Employment legislation
• Ability to lead and inspire people to seek and follow operational best practice.
• Knowledge of employment legislation
• Excellent planning and prioritising skills
• Self-motivated with a positive approach to change
• Excellent customer focus

Why join us?

You\'ll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.

Benefits

• Defined Contribution pension scheme
• 25 days holiday plus bank holidays
• A Stagecoach bus travel pass for you and a companion
• Access to a wide range of retail and leisure discounts

Location

Stagecoach Kilmarnock, Mackinlay Place, Kilmarnock KA1 3DN