Duty Manager

Blakeney Hotel - Duty Managers; Holt; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury family-run hotel in Holt is seeking a Duty Manager to manage daily operations and ensure high service levels. The ideal candidate will have previous hospitality experience and demonstrate strong leadership, communication, and organisational skills. This role includes responsibilities across various departments, addressing guest issues, and training staff. We offer competitive pay, tips, training opportunities, and use of leisure facilities. A local candidate with transport is preferred.

Benefits

Competitive rate of pay

Share of tips & gratuities

Training & personal development opportunities

Meals on duty

Use of hotel leisure facilities

Discounted food & accommodation

Qualifications

• Previous hospitality experience in a quality establishment.
• Ability to work evenings/weekends and stay overnight as required.

Responsibilities

• Day to day management of the hotel.
• Assist in all departments as needed.
• Ensure high levels of service are consistently delivered.
• Handle guest issues and queries discreetly.
• Follow Health & Safety procedures.
• Train and monitor staff performance.

Skills

Friendly and outgoing nature

Exceptional customer service

Organisational skills

Communication skills

Staff management skills

Motivation and direction of staff

Job description

DUTY MANAGER

The Blakeney Hotel is an award winning, four star, 64 bedroom, privately owned and family run hotel located in an unrivalled position on the Quay in Blakeney on the North Norfolk coast.

We have an exciting & rewarding opportunity for an experienced Hospitality Manager to join our professional & friendly Duty Management team. For applicants with limited Managerial experience, we may have supervisory positions with possible opportunities for progression.

Candidates must have:

• A friendly, professional, outgoing nature & a positive attitude
• Previous hospitality experience in a quality establishment
• An ability to deliver exceptional customer service
• Great organisational & communication skills
• Good interpersonal skills and staff management skills
• An ability to motivate & direct staff with enthusiasm & professionalism
• A willingness to work evenings/weekends and have overnight stays on the premises on a rota basis

Key responsibilities:

• Day to day management of the hotel
• Assisting in all departments as business dictates
• Ensuring high levels of service are consistently delivered
• Handling any guest issues and queries quickly in a discreet and professional manner.
• Ensuring Health & Safety procedures are followed
• Training & monitoring staff performance

We offer:

• A competitive rate of pay
• A share of tips & gratuities
• Training & personal development opportunities
• Meals on duty
• Use of hotel leisure facilities (indoor pool, sauna, steam room & mini gym) at limited times
• Discounted food & accommodation (depending on availability)

Ideally you will live locally with your own transport.

If you have the necessary skills and would like to join our great team we would be delighted to hear from you.

Compensation: Competitive salary