Duty Manager

Whitbread Plc; Hemel Hempstead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Duty Manager for their Hemel Hempstead West Premier Inn location. This role involves leading a dedicated team to ensure a welcoming and safe hotel experience. Ideal candidates will have previous leadership experience in a retail environment and a passion for delivering exceptional customer service. The position offers a permanent contract with competitive pay and various employee benefits.

Benefits

Up to 60% off hotel rooms

25% off meals

Company pension scheme

Discounts on various services

Qualifications

• Experience in retail or other management roles.
• Ability to deliver outstanding customer experience.
• Proven leadership skills managing a high-performing team.

Responsibilities

• Manage a reliable, high-performing team ensuring smooth hotel operations.
• Uphold health & safety standards for guests and staff.
• Create exceptional guest experiences at the hotel.

Skills

Leadership experience

Customer service

Organisational skills

Communication skills

Job description

Duty Manager

Contract type: Permanent

Category: Operations - Hotel

Location: Hemel Hempstead

We're currently recruiting in our Hemel Hempstead West Premier Inn. Working 37.5 hours per week, paying up to £13.36 per hour.

Duty Manager - Hemel Hempstead West Premier Inn

Come and be a Duty Manager at Premier Inn in Hemel Hempstead West.

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you've got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We're looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start - with all leadership experience relevant.

PAY RATE: Up to £13.36 per hour

CONTRACT TYPE: Permanent - we don't do zero hours contracts!

HOURS: 37.5 hours a week across 5 days - evenings and weekends included

LOCATION: Premier Inn Hemel Hempstead West A41 Service Area, Stoney Lane, Bourne End, HP1 2SB

Why you'll love it here:

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you'll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there's a clear career path within our business to help you grow.
• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
• Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.
• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What you'll do:

Join our team at Hemel Hempstead West Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high‑performing team that ensures the smooth running of our hotel. If you've led a team in a retail environment, you'll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under‑represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non‑binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this.

Job ref: 123593-4492

Advertised: 21 Nov 2025