Duty Manager

Flight Club; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A vibrant hospitality brand in Greater London is seeking a driven Duty Manager. You will support the General Manager in various operations, ensure high customer service levels, and manage team recruitment and performance. The ideal candidate embodies the values of innovation, passion, and teamwork, contributing to a dynamic work culture that prioritizes inclusion. Competitive salary and great perks are offered, along with opportunities for career growth within a fun and engaging environment.

Benefits

Competitive salary plus tronc

Free lunches when working

Great staff discount

Excellent career development opportunities

Great social events

Qualifications

• Experience as a Manager is important, but attitude and fit come first.
• Ability to deal with employees' schedule changes and absences.
• Strong communication skills to ensure high standards.

Responsibilities

• Support the General Manager in leading venue operations.
• Identify recruitment needs and induct new team members.
• Deliver high levels of customer service at all times.

Skills

Leadership

Customer service

People management

Operational efficiency

Job description

About Us

Flight Club is on a mission to bring groups of people together for moments of unexpected, ridiculous, joy. The brand combines its invention of the world’s first Social Darts experience with stunning cocktails and sharing dishes.

We are currently looking for a driven and passionate Duty Manager to join us for the ride.

The Job

Supporting the General Manager and AGM in leading the venue both operationally and from a people perspective, your key responsibilities will be to:

Look after our People

• Identify recruitment needs, advertise, interview, recruit and induct new team members.
• Assist the GM on ensuring business and personal objectives are implemented and reviewed on a regular basis within the team.
• Evaluates employees performance and report to GM.
• Keep day-to-day activities organized and efficient.
• To deal with employees’ schedule changes, absences, replacements, to ensure smooth operation of the business

Maximise Trading

• Improve the administration and efficiency of the venue ensuring consistently high standards of communication within
• the company and externally
• Contribute to the profitability of the venue by supporting the GM

Deliver a spectacular Customer Experience

• Ensure that the highest possible levels of customer service are delivered by the team at all times.
• Ensure any complaints are dealt with in a prompt and professional manner.
• Ensure the team serves all products to company and brand specification

Experience as a Manager is important, but attitude and finding the right ‘fit’ comes first for us. To join the Flight Club Family, you’ll need to embody and embrace the values that make us: innovation, passion, togetherness and warmth. We’re passionate about what we do, working together to provide an unforgettable experience for our guests. But, we don’t rest on our laurels; we’re fearless and innovative, always looking for ways to push the boundaries in our roles.

What you get

• A competitive salary plus tronc.
• Free lunches when you're working.
• Great staff discount.
• Excellent career development opportunities.
• Great social events.

Here at Flight Club, we believe our success begins and ends with our people. We are committed to a diverse culture where all our team feel respected and included. We acknowledge the power that a diverse set of beliefs and perspectives can bring, and that a variety of voices strengthens our team, enhances creativity, and drives innovation. We welcome applications from candidates of all identities, including individuals of different races, ethnicities, genders and sexual orientations. If you're passionate about contributing to a culture of inclusion and collaboration, please apply.

Fancy joining our family?

Apply Now