Duty Manager

Klarent Hospitality Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK-based hotel group is seeking a Duty Manager to ensure exceptional guest experiences and manage first impressions. This role requires a friendly, efficient individual with strong communication skills and the ability to work under pressure. Responsibilities include greeting guests, handling complaints, and coordinating services for VIP and long-stay guests. This position offers opportunities for personal development within a reputable hospitality brand and rewards for dedication and long service.

Benefits

Cash incentives for referrals

Long service recognition bonus

Meals provided during shifts

Discounted hotel stays

Pension enrolment

Qualifications

• Passionate and willingness to learn.
• Enjoys working as part of a team.
• Ambitious and hard working.
• Calm, efficient, and able to work well under pressure.

Responsibilities

• Greet and assist guests with enquiries.
• Manage guest complaints promptly.
• Meet and greet VIP guests.
• Monitor guest satisfaction and implement improvements.

Skills

Exceptional communication skills

Ability to work under pressure

Positive attitude

Leadership skills

Education

Experience in hospitality

Job description

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team, and can lead from the front
• Calm, efficient and the ability to work well under pressure
• A passion for delivering exceptional levels of guest service
• Ambitious and hard working
• Calm, efficient and the ability to work well under pressure
• Exceptional communication skills and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Duty Manager role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Duty Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• As Duty Manager, you will work closely with guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby
• A Duty Manager is responsible for managing the first impressions of our guests
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all guest complaints
• Meet and greet VIP guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies, and emergency procedures
• Monitor guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.