Duty Manager

Leonardo Hotels; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Greater London is seeking a Duty Manager to oversee daily operations and enhance guest experiences. In this role, you will supervise the team, greet guests, and ensure exceptional service delivery. The ideal candidate will have strong operational knowledge and problem-solving skills. Join us for a vibrant and rewarding career in hospitality, with numerous perks including special rates on hotel rooms and training programs.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing Calendar

Ongoing training programs

Qualifications

• Experience working in a branded hotel or restaurant is preferable.
• Ability to manage conflicts or complaints seamlessly.
• Strong ability to collaborate with HR.

Responsibilities

• Supervise day-to-day hotel operations and staff.
• Greet guests and motivate the team.
• Support managers with interviews and recruitments.
• Coach and train new starters.

Skills

Operational knowledge

Problem-solving skills

Coaching and training

Interpersonal skills

Job description

The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel‑specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll supervise the day‑to‑day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast‑paced nature of Hospitality! As a Duty Manager, you will:

Key Responsibilities

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment – it’s a team effort
• Coach and train new starters – we want everyone to feel confident in their new role!
• Have excellent problem‑solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team
• Preferably have experience working in a branded hotel or restaurant?

Perks and Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company‑wide recognition scheme: vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job‑related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience— is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Disability Confident Statement

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .