Duty Manager

Hilton Worldwide, Inc.; Glasgow; On-site; GBP 30,000; Full time

Job summary

A leading hotel chain in Glasgow is seeking a Duty Manager to oversee guest interactions and ensure exceptional service. Responsibilities include managing guest complaints, welcoming VIPs, and ensuring compliance with health and safety protocols. Candidates should have supervisory experience in hospitality and strong leadership skills. This position offers a competitive salary and various employment benefits.

Benefits

Annual Salary of £29,046

Smart uniform provided and laundered

Free and healthy meals during duty

Growth through personal development programmes

Team member travel program with discounts

Holiday entitlement: 28 days including bank holidays

Discounted dental and health cover

Free parking

Guest Experience Day after successful probation

Qualifications

• Previous supervisory experience in front office within the hotel, leisure or retail sector.
• Calm, efficient and able to work well under pressure.
• Strong commercial acumen, including experience increasing profitability.

Responsibilities

• Engage guests in conversation and provide general assistance.
• Manage, record and resolve promptly all guest complaints.
• Meet and greet VIP guests and major corporate clients.

Skills

Supervisory experience

Knowledge of health and safety procedures

Excellent leadership skills

Strong communication skills

Commercial acumen

Guest service passion

Education

Degree or diploma in Hotel Management

Job description

Duty Manager

Job Number: HOT0C448

Work Locations

Hilton Glasgow Hotel, 1 William Street, Glasgow G3 8HT

Overview

A Duty Manager works closely with guests to greet, converse, and assist with enquiries, especially when VIP Guests, long‑stay guests, and others are in the hotel lobby.

Benefits

• Annual Salary of £29,046
• Smart uniform provided and laundered
• Free and healthy meals during duty
• Grow your career through personal development programmes
• Opportunity to contribute to Corporate Responsibility programs
• Team member travel program with discounted hotel nights and 50% off food and beverages
• Team member referral program
• High‑street discounts via Perks at Work
• Holiday entitlement: 28 days including bank holidays (up to 33 days yearly)
• Discounted dental and health cover
• Free parking (availability dependent)
• Discounted taxi when public transport stops running
• Guest Experience Day after successful probation
• Modern and inclusive team member areas

Responsibilities

• Occupy the hotel lobby and other public areas, notably during busy times
• Engage guests in conversation and provide general assistance
• Manage, record and resolve promptly all guest complaints
• Meet and greet VIP guests and major corporate clients upon arrival
• Coordinate services and special facilities for long‑stay guests
• Understand all credit procedures and ensure they are applied fully
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor guest satisfaction reports and implement actions to improve results
• Handle, record and follow through on management issues or emergencies that arise
• Conduct any health and safety procedures, including fire walks, food safety investigations, etc.

Qualifications

• Previous supervisory experience in front office within the hotel, leisure or retail sector
• Good knowledge of health and safety and security procedures
• Calm, efficient and able to work well under pressure
• Excellent leadership and communication skills
• Passion for delivering exceptional guest service
• Strong commercial acumen, including experience increasing profitability in a tight market sector
• Experience managing budgets, revenue proposals and forecasting in a similar‑sized property

Preferred

• Previous role as Duty Manager in a similar quality hotel
• Degree or diploma in Hotel Management or equivalent
• In‑depth knowledge of the hotel, leisure or service sector
• First Aid qualification
• Personal licence qualification

About Hilton

At Hilton, every job makes the stay. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job there’s an extraordinary person working to make each stay magical. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company.