Duty Manager

Iceland Foods Ltd.; Glasgow; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

15% discount in Iceland stores

28 days holiday

Christmas vouchers

Refer a Friend scheme

Christmas saving schemes

Long service awards

Healthcare plan

Grocery Aid support

Career pathways

Inclusive work environment

Job summary

Iceland Foods Ltd. in Glasgow is seeking a Duty Manager to join the team at Auldhouse Food Warehouse. This part-time Retail Assistant role carries a £11.60–£12.71 per hour base rate, with an additional £2 per hour when running shifts.

24 contracted hours per week, starting early mornings with various shift patterns. You will lead, support and develop store colleagues, ensuring outstanding customer service, strong stock availability, and efficient store operations while promoting a positive,

Qualifications

• Experience in a retail management or supervisory role is ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Responsibilities

• Maximise profit: deliver great availability for customers and drive sales.
• Engage, develop & retain great people: support and develop store team and inclusive culture.
• Doing the right processes and doing them right: follow cash handling and security policies; implement One Best Way processes.
• Leadership: be approachable, respectful, enthusiastic, and care about the business and our people.

Skills

Retail management

Team leadership

Effective communication

Shift planning

Feedback delivery

Job description

Glasgow | Auldhouse - Auldhouse Food Warehouse (1521)

Ref 222097 Category Retail Assistant Location Glasgow Contract type Part time Salary £11.60 - £12.71 per hour (Additional £2.00 per hour whilst running the store) Company Contracted hours 24 Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include:

Maximise profit:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a £1 & save a £1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people:

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.

Leadership:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience:

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

Additional Information

Candidate must be able to start at 5am for some shifts, will be a mix of shifts. Experience preferable of a similar role.