Duty Manager

SSP; Gatwick; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group at Gatwick Airport is seeking a Duty Manager to lead their team. The role involves overseeing daily operations, ensuring excellent customer service, and maintaining a positive atmosphere. Ideal candidates will have experience in hospitality or retail leadership and be available to work flexible hours. This is a dynamic role with opportunities for professional development and employee benefits.

Benefits

Discounted Meal while on shifts

Employee Discounts

Health & Wellbeing Support

Qualifications

• 5 years of references and Criminal Record Check required.
• Applicants must be 18 years of age or over.
• Previous experience in hospitality or retail leadership preferred.

Responsibilities

• Lead the team through busy shifts with positive energy.
• Take ownership of daily operations and problem-solving.
• Inspire the team to deliver excellent customer service.

Skills

Leading a team

Customer service

Problem solving

Job description

DUTY MANAGER - LONDON GATWICK AIRPORT, BREWDOG

Pay Rate: £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6AM, bringing your rate of pay to £14.80 per hour.

We have Full Time (30 hrs) roles available.

Hours of operation are 3am and 11pm . Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU

Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Team Leader role’s got your name on it.

5 years of references and Criminal Record Check required.

Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE

Take ownership of opening, closing, and daily operations while solving problems on the fly.

Lead your team through busy shifts, keeping the energy high and the atmosphere positive.

Inspire your team to deliver great customer service, be the go-to person for customer and team queries.

Results focussed, staying informed about unit performance and championing improvements.

Previous experience leading a team in busy Hospitality or Retail is ideal and / or and if you’ve tackled night shifts before, even better!

Benefits

• Discounted Meal while on shifts.
• Free A1 (Bristol bus) & A3 Weston Super Mare bus)
• Discounted A4 (Bath bus).
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.

A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.