Duty Manager

Bletchley Park; England; On-site; GBP 40,000; Full time

Job summary

A heritage attraction and museum in the United Kingdom is seeking a full-time Duty Manager to lead daily operations. The successful candidate will ensure a high-quality visitor experience, adhere to health and safety standards, and manage volunteers. This role requires excellent communication and management skills, IT proficiency, and the capability to resolve visitor-related issues effectively. Offers competitive salary and generous benefits including annual leave and pension scheme.

Benefits

33 days annual leave per year

Company pension scheme

Death-in-service benefits

Access to a healthcare cash-plan

Qualifications

• Excellent interpersonal communication and management skills.
• Ability to resolve visitor-related issues.
• Confidence to manage a diverse team of volunteers.
• IT proficiency with MS Office software including Excel and Word.

Responsibilities

• Oversee the delivery of an outstanding visitor experience.
• Ensure Health and Safety guidelines are adhered to.
• Manage on-duty volunteers.
• Support with administrative tasks as required.

Skills

Interpersonal communication

Management skills

IT proficiency - MS Office

Problem-solving

Job description

Reporting to the Head of Operations, your role will include overseeing the delivery of an outstanding visitor experience, ensuring Health and Safety guidelines are adhered to, and managing on‑duty volunteers. Working alongside other teams, this role ensures the smooth operation of the Park for our visitors.

An exciting opportunity has arisen for a Duty Manager to join us on a full‑time basis to manage the daily operations of the Bletchley Park site.

To be successful in this role, you will have excellent interpersonal communication and management skills, including the ability to use your own initiative to resolve visitor‑related issues in line with the Trust's policies and procedures. You will also have the confidence to manage and coordinate a diverse team of volunteers to ensure a seamless and enjoyable visitor experience for all.

You will be IT proficient, with good working knowledge of MS Office software including Excel and Word and be numerate and methodical as you will also support with administrative tasks as required.

Due to the nature of this role, this post requires a high level of movement across the site throughout the day.

Bletchley Park is a vibrant heritage attraction and museum, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two code‑breaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park's crucial role in World War Two.

Our people are our biggest resource, and we are committed to value, invest in and nurture our people. Bletchley Park is a great place to work, and we are committed to making it even better.

Benefits

• 33 days annual leave per year (including statutory holidays)
• A company pension scheme
• Death‑in‑service benefits
• Access to a healthcare cash‑plan

Salary: £39,500.

Working Hours and Schedule

The position is based at Bletchley Park (MK3 6EB) and requires you to work 261 days per year (inclusive of annual leave). Days will be an average of 4 days per week, including weekends on a rota basis. Usual hours of work will be 8:00 am until 5:30 pm, with a half‑hour unpaid lunch break.

Working as part of a small team, flexibility to work occasional additional hours to meet the needs of the business, cover absence or onsite events as needed, will also be required.

Location

Location: Bletchley, Milton Keynes (MK3 6EB).

Organisation

Organisation: Bletchley Park Trust Ltd.