Duty Manager

Buzz Group; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment provider in Weston Super Mare is seeking a dedicated Session Manager to enhance customer experiences. In this full-time role, you will lead teams, ensure service excellence, and maintain high standards across the club. The position offers competitive pay ranging from £12.21 to £13.17 per hour, various training opportunities, and numerous employee benefits including annual leave and discounts.

Benefits

Help@Hand - Wellbeing app

Thrive App for mental wellbeing

Employee Recognition Scheme

In-house Training

4 weeks Annual Leave

Pension Scheme

Life Assurance

Qualifications

• Experience in delivering first class, personalised customer service in a face-to-face role.
• Outstanding communication skills adaptable to different situations.
• Experience at a Supervisor or Team Leader level in a retail, hospitality or leisure business.

Responsibilities

• Build rapport and relationships with customers.
• Supervise bingo sessions, coaching and supporting the team.
• Ensure high presentation standards throughout the club.

Skills

Customer service experience

Outstanding communication skills

Supervisor or Team Leader experience

Flexibility across tasks

Job description

Overview

Are you ready to take your first steps into Management? Perhaps you are already a supervisor or team leader looking for your next role?

Why not join us as a Session Manager in our Weston Super Mare club. Starting salary of £12.21 per hour rising to £13.17 per hour upon successful completion of probation and sign off. This is a full time 40 Hour Role and will include daytime, evening, late night, and weekend shifts.

The Role You’ll Play

As a Session Manager you go above and beyond to provide exceptional service to our customers. You make sure our customers have an outstanding experience every single time they visit the Club to enhance their overall experience. You lead from the front, ensuring that our teams understand what is expected of them.

Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

Responsibilities

• Build rapport and relationships with customers.
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard.
• Run Bingo Sessions including supervising the operation and coaching and supporting the team.
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live.

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment.
• Outstanding communication skills that can be adapted to different situations when necessary.
• Experience at a Supervisor or Team Leader level ideally in a Retail, Hospitality or Leisure business.
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards.

As an equal opportunity’s employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive, and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.

Applicants must be 18+

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