Duty Manager

Colets Health and Fitness Careers; Elmbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local health club located in Elmbridge is seeking a Duty Manager to ensure the smooth running of the club and enhance member experience. The ideal candidate will lead the team, resolve member feedback, and oversee operations during shifts. Strong leadership and communication skills are essential for this role. This position offers an opportunity to contribute to a supportive and welcoming environment.

Qualifications

• Strong leadership skills to manage and motivate a team.
• Excellent communication and interpersonal abilities.
• Ability to handle complaints and resolve conflicts efficiently.

Responsibilities

• Act as the primary point of contact for members, staff, and visitors.
• Build positive relationships with members.
• Lead, manage, and motivate the team.

Job description

About Us

Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We provide a personalised approach to fitness and well-being, creating an environment where members and staff feel valued and inspired.

Job Purpose

As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff.

Role and Responsibilities

Members

• Act as the primary point of contact for members, staff, and visitors during your shift.
• Address member feedback and resolve issues promptly and professionally.

Member Experience

• Build positive relationships with members, ensuring a friendly and personalised experience.
• Handle complaints and follow up with the relevant manager.

People

• Lead, manage, and motivate the team to deliver exceptional service aligned with our values.
• Support and supervise team members, assisting with lunch cover as needed.

Operations

Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty ser...