Duty Manager

Mansfield District Council; East Midlands; On-site; GBP 22,000 - 30,000; Full time

Job summary

A local government authority in East Midlands is seeking two Duty Managers for the Mansfield Palace Theatre. In this role, you will manage front-of-house operations, ensuring an exceptional experience for visitors during performances. Ideal candidates will have a background in customer service and venue management. Flexible hours, including evenings and weekends, are required. Benefits include competitive pay and professional development opportunities.

Benefits

Competitive pay

Opportunities for professional development

Supportive team environment

Qualifications

• Friendly, confident, and an excellent communicator.
• Experience in customer service, hospitality, or venue/event management.
• Calm under pressure, with strong problem-solving skills.

Responsibilities

• Manage front-of-house operations during performances and events.
• Lead and support staff and volunteers to deliver outstanding customer service.
• Ensure the safety and enjoyment of all audiences.

Skills

Customer service experience

Leadership

Excellent communication

Problem-solving skills

Job description

Mansfield Palace Theatre is looking for two enthusiastic and dedicated Duty Managers to join our Front of House team. If you’re passionate about live entertainment and thrive in a busy, customer-focused environment, we’d love to hear from you.

About The Role

As a Duty Manager, you’ll be responsible for ensuring the smooth and safe running of the theatre during performances and events. You’ll supervise front-of-house operations, lead our friendly team of staff and volunteers, and help deliver an exceptional experience for all visitors.

Key Responsibilities

• Manage front-of-house operations during performances and events
• Lead and support staff and volunteers to deliver outstanding customer service
• Ensure the safety, comfort, and enjoyment of all audiences
• Act as the main point of contact for customers, performers, and contractors
• Handle any issues or emergencies calmly and efficiently
• Managing and Ordering Stock
• Maintenance Responsibilities

About You

• Friendly, confident, and an excellent communicator
• Experience in customer service, hospitality, or venue/event management
• Able to lead a team with professionalism and enthusiasm
• Calm under pressure, with strong problem-solving skills
• Flexible to work evenings, weekends, and bank holidays

We Offer

• A supportive and welcoming team environment
• Competitive pay and Council benefits
• Opportunities for professional development
• The chance to work at the heart of Mansfield’s cultural scene!

If you’re passionate about theatre and love creating memorable experiences for audiences, we’d love to welcome you to our team.

Closing date: 23 November 2025

To apply please click the Apply Now link below.