Duty Manager

Prezzo; East Grinstead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular Italian restaurant in the UK seeks a Restaurant Supervisor (Duty Manager) to oversee daily operations, support team leadership, and enhance guest experiences. Ideal candidates will have supervisory experience, strong communication skills, and a passion for excellent customer service. This role offers competitive pay alongside various staff perks, including discounts and career development opportunities.

Benefits

TRONC and Commission Schemes

50% off food and drink

Birthday off

Employee Assistance Programme

Career development opportunities

Qualifications

• Previous experience in a supervisory or team leader role, ideally in hospitality.
• Positive attitude and strong communication skills.
• Understanding of health & safety and food safety basics.

Responsibilities

• Support the Assistant Manager and General Manager in running shifts.
• Ensure the team is clear on their tasks and provide guidance.
• Step in to resolve minor guest issues.

Skills

Leadership

Communication

Customer service

Teamwork

Problem-solving

Job description

Restaurant Supervisor (Duty Manager) - Prezzo Italian

"Better Careers for Everyone!"

£ per hour - plus tronc and access to our stunning commission scheme!

As a Duty Manager at Prezzo Italian, you’ll be at the heart of the action - supporting the management team to keep the restaurant running smoothly and the energy high.

You’ll lead by example, helping deliver memorable service while ensuring every guest enjoys a warm, seamless experience. With confidence and care, you’ll guide day-to-day operations, lead shifts with clarity, and offer hands‑on support across both the floor and the kitchen.

More than anything, you’ll help foster a positive, welcoming space where your team feels motivated, connected, and proud to give their best.

How we work

• Respond with confidence and heart to unexpected challenges, making quick decisions that keep service standards high.
• Make every guest interaction count—engaging with warmth and delivering a personal touch that leaves a lasting impression.
• Rally with your team to stay aligned on daily goals, keeping service smooth and guest satisfaction front of mind.
• Partner closely with your management team to bring broader restaurant goals to life, supporting performance with purpose and pride.

Our Person - We are looking for someone who :

• Support the Assistant Manager and General Manager in running shifts.
• Ensure the team is clear on their tasks and provide guidance where needed.
• Lead by example, maintaining high service standards and teamwork.
• Ensure guests feel welcome and looked after during their visit.
• Step in to resolve minor guest issues and escalate where necessary.
• Support the team in delivering an excellent dining experience.
• Help train and develop new team members.
• Keep the team motivated and engaged during shifts, ensuring everyone is working together effectively.
• Assist in managing stock levels and restaurant cleanliness.
• Ensure guests are safe by managing food safety, health & safety and allergen procedures are followed.
• Work with management to maintain efficiency and compliance and highlight potential risk.

Experience We Value

• Previous experience in a supervisory or team leader role, ideally in hospitality.
• A positive attitude and strong communication skills.
• Comfortable working in a fast‑paced environment.
• Ability to support and guide a team. Understanding of health & safety and food safety basics.
• Passion for great service and guest experience.
• Willingness to learn and develop in a leadership role.

Prezzo Perks :

What’sin it for you?

TRONCand Commission Schemes – earn more as you drive success!

50% off food and drink at Prezzo, free meals on shift, and at least 25% discount for family and friends.

Your birthday off!

Employee Assistance Programme & GP appointment helpline.

Grow with us -Career development opportunities & internal progression pathways.

Apply Now!

Whetheryou’restartingor looking to grow your career,applytoday and be part of the Prezzo family