Duty Manager

The Essex Golf and Country Club Limited; Earls Colne; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free parking

Uniform provided

Birthday Day off

Wedding Day off

Volunteer Day

Cycle to Work

Employee Assistance Programme

Job summary

The Essex Golf and Country Club Limited is seeking a proactive Duty Manager to join our team. You will oversee daily club operations during shifts, ensuring a safe and welcoming environment for members and guests across all facilities.

You will supervise staff, manage routine inspections, and support other departments during busy periods, while upholding high service standards and effective communication. Evening and weekend coverage is required in a 7-day operation.

Qualifications

• Diploma in hospitality or business desirable.
• Ability to exemplify exceptional service standards and exceed guest expectations.
• Strong communication skills.

Responsibilities

• Oversee daily club operations during shifts and address member inquiries.
• Supervise staff, conduct routine inspections, and ensure safety and cleanliness.
• Cover other departments during busy periods as needed to support smooth operations.

Skills

Exceptional service

Strong communication

Guest-focused

Education

Diploma in Hospitality or Business

Job description

About Us

The Club Company is a premium collection of golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.

Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.

We create a feel-good experience through our CARE values:

• Caring, we are hosts with heart, helpful and respectful to customers - putting people first.
• Ambitious, we are enterprising, fearless to reach the result and innovating - never giving up.
• Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
• Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.

Benefits

• Complimentary access to our health club, group exercise classes, and discounted golf facilities.
• Bonus holiday days to reward long tenure - because we truly value commitment.
• Wedding Day off (conditions apply).
• Birthday Day off (conditions apply).
• A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
• 70% off meals while on duty and 25% off when off-duty.
• 25% off retail.
• 25% off spa treatments (if booked and taken on the day).
• Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
• Access to our Employee Assistance Programme, offering support for any challenges you may face.
• Personal development programs to support growth and for the considerable opportunities in our expanding group.
• Take advantage of our Cycle to Work scheme for a greener commute.
• Exclusive competition opportunities for team members with a golf handicap.
• STREAM, offering financial flexibility.
• Free parking.
• Uniform provided (role dependent).

The Role

We are seeking a proactive and reliable Duty Manager to join our team and support the Deputy General Manager/Head of Club Experience in ensuring the smooth and efficient operation of the Club. You will be responsible for overseeing the daily operations of the Club during your shift, ensuring a safe working environment, and addressing any member enquiries or complaints promptly.

In this role, you will carry out routine inspections, manage staff, and ensure that all operational policies and procedures are adhered to. You will also supervise the team, oversee maintenance work, and ensure the overall safety and cleanliness of the Club. During busy times, you will assist and cover any department when needed, providing flexibility and support to ensure smooth operations.

Experience & Skills Required

• Diploma in hospitality or business desirable.
• Ability to exemplify exceptional service standards and exceed guest expectations.
• Strong communication skills.

Schedule

• We operate a 7-days a week business, between 0600 to 2300
• Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays
• Evening availability for functions (until 0200)

Embracing You

We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.

Be yourself - we like it that way!