Duty Manager

Criterion Hospitality; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hotel management company in Central London is hiring a Guest Service Manager. The role involves leading the guest services team, ensuring smooth operations, and delivering exceptional guest experiences. Ideal candidates have leadership experience, excellent communication skills, and a passion for hospitality. This position offers competitive salary and benefits in a supportive work environment.

Benefits

Competitive salary and benefits

Supportive leadership

Positive work culture

Qualifications

• Previous experience in a guest services or front office leadership role.
• Strong communication and interpersonal skills.
• A hands-on, proactive approach to team management.
• A genuine passion for hospitality and guest satisfaction.

Responsibilities

• Lead and inspire the guest services team to deliver exceptional service.
• Ensure smooth daily operations across front-of-house departments.
• Handle guest enquiries and resolve issues with professionalism and care.
• Work closely with management to maintain high service standards.

Skills

Strong communication skills

Interpersonal skills

Proactive team management

Customer service orientation

Job description

As Criterion Hospitality continues to grow, we are delighted to be expanding our management team. We are now recruiting an experienced and passionate Guest Service Manager for our hotels in Central London. If you're a people-focused leader who thrives on creating memorable guest experiences, this is the perfect opportunity to progress your career in a dynamic and supportive environment.

Responsibilities

• Lead and inspire the guest services team to deliver exceptional service
• Ensure smooth daily operations across front-of-house departments
• Handle guest enquiries and resolve issues with professionalism and care
• Work closely with management to maintain high service standards

Qualifications

• Previous experience in a guest services or front office leadership role
• Strong communication and interpersonal skills
• A hands-on, proactive approach to team management
• A genuine passion for hospitality and guest satisfaction

Benefits

• Competitive salary and benefits
• Supportive leadership and a positive work culture