Duty Manager

David Lloyd Clubs; Chipping Barnet; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading health and wellness group in the UK is looking for a passionate Operations Manager to join their team in Chipping Barnet. This role involves leading club operations, ensuring adherence to health and safety standards, and maximizing member experience. Ideal candidates will have experience in managing large operational facilities and a strong passion for customer service. This position offers various perks, including a free membership and discounts on services, fostering a thriving work culture.

Benefits

Free Club Membership for you and your family

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons, and Personal Training

Opportunities for Career Advancement

Wagestream App: Get paid on demand

Access to our Benefits Suite

Qualifications

• Experience managing a large operational service delivery facility.
• Experience leading across multiple functions and departments.
• Strong financial management skills.

Responsibilities

• Lead and operate the club ensuring excellent member experience.
• Ensure health & safety and compliance regulations.
• Act as Duty Manager when required.

Skills

Customer service

Operational management

Financial planning

Job description

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Operations Manager to join our team!

Operations Managers are people‑focused and have accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week.

You will regularly act as Duty Manager, and alongside your team, ensure health & safety and compliance regulations are adhered to, maximising member experience.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Some of our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
• Experience leading a variety of functions with variable challenges and goals, or across variable depts.
• Experience of financial planning and management.
• Passionate about customer service.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!