Duty Manager

Prezzo Ltd; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular Italian restaurant chain in Cheltenham is seeking a Duty Manager to lead shifts and ensure outstanding guest experiences. You will be responsible for opening and closing the restaurant, motivating the team, and maintaining communication with management. A background in hospitality and strong people skills are essential. The position offers competitive pay, flexible shifts, and attractive perks including free meals and discounts.

Benefits

Free meals on shift

50% staff discount (25% friends & family)

Birthday day off

Wellbeing support

Exclusive hospitality rewards

Qualifications

• Experience in a hospitality team role (e.g. server, bartender, supervisor).
• Confidence to lead a team during busy service.
• Basic understanding of compliance, cashing up, and health & safety.

Responsibilities

• Act as keyholder and take responsibility for opening and closing the restaurant.
• Lead service during shifts when the GM/Assistant Manager is not present.
• Support smooth handover between shifts and maintain communication with managers.
• Respond to guest feedback with professionalism and positivity.

Skills

Leadership

Strong communication

Team motivation

Hospitality experience

Problem-solving

Job description

Are you ready to step up in hospitality and take on extra responsibility while still being part of the restaurant floor team? At Prezzo Italian, we're looking for a Duty Manager to bridge the gap between our Waiting Staff and Management team.

This is more than a job - it's your chance to develop leadership skills, learn the business, and lead shifts with confidence while delivering unforgettable guest experiences.

What You'll Do

• Act as keyholder and take responsibility for opening and closing the restaurant.
• Lead service during shifts when the GM/Assistant Manager is not present.
• Deliver Hospitality Magic by setting the tone for service on the floor.
• Support smooth handover between shifts and maintain communication with managers.
• Assist with cashing up, compliance paperwork, and stock checks.
• Step into a leadership role during busy periods, motivating and guiding the team.
• Respond to guest feedback with professionalism and positivity.
• Champion HEART values and act as a role model to newer team members.

Experience in a hospitality team role (e.g. server, bartender, supervisor).

Confidence to lead a team during busy service.

Strong communication and people skills.

Basic understanding of compliance, cashing up, and health & safety.

Flexible, reliable, and eager to grow into leadership.

Passion for food and hospitality.

£12.61 per hour (£13.11 per hour when Manager on Shift) - plus tronc/tips, commission, & perks!, Competitive pay, tronc/tips, commission and recognition for your achievements.

Flexible shifts and a supportive workplace culture.

Perks that matter:

• free meals on shift
• 50% staff discount (25% friends & family)
• birthday day off
• wellbeing support
• exclusive hospitality rewards

Be part of a team-first business where teamwork makes the magic.