Duty Manager

SSP Food Travel Experts; Cheltenham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading hospitality company in Cheltenham is seeking a Supervisor / Duty Manager for Starbucks. The role involves taking ownership of daily operations, leading your team through busy shifts, and ensuring excellent customer service. Ideal candidates should have previous leadership experience in hospitality or retail and a passion for motivating teams. This part-time role offers a dynamic work environment in a renowned brand, with opportunities for personal and professional growth.

Benefits

Discounted Meal while on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training and development programs

Health & Wellbeing Support

Qualifications

• Must be 18 years or older to perform certain tasks.
• Previous experience in a leadership role in hospitality or retail.

Responsibilities

• Lead the team during busy shifts and maintain a positive atmosphere.
• Ensure daily operations run smoothly, handling issues as they arise.
• Motivate the team to achieve great customer service.

Skills

Leadership

Customer service

Problem solving

Team motivation

Job description

SUPERVISOR / DUTY MANAGER - CHELTENHAM STATION, STARBUCKS

Pay Rate: £13.11 per hour

We have Part Time(8hrs)roles available.

Hours of operation are 5:30am to 8pm.Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail.

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Supervisor / Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.