Duty Manager

LKQ Corporation; Chelmsford; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Enhanced annual leave

Career development

Life Assurance

Employee Assistance Programme

Gym discounts

Healthcare perks

Cycle to work

Staff discounts

Job summary

LKQ Corporation is seeking an experienced Duty Manager to lead a busy branch across retail, warehouse and fleet operations. You will focus on delivering exceptional service, achieving KPIs and maintaining stock accuracy while building a capable, multi-skilled team.

You’ll drive safety, compliance and continuous improvement, supporting recruitment and development, and partnering with sales and operations to maximise customer opportunities within a fast-paced environment.

Qualifications

• Experience leading teams in a fast-paced branch environment.
• Proven ability to manage KPIs and stock control processes.
• Strong communication and problem-solving skills essential.

Responsibilities

• Lead the operation of the branch across retail, warehouse and fleet functions.
• Drive operational excellence and deliver an outstanding customer experience.
• Maintain stock accuracy, inventory control and stock takes.
• Ensure health & safety compliance and audits are completed.
• Support recruitment, onboarding and development of colleagues.
• Coach, motivate and develop multi-skilled teams to high performance.

Skills

Leadership

Coaching

Customer service

KPIs

Stock control

Fleet ops

Safety compliance

Communication

Problem solving

Business influence

Job description

As Duty Manager, you'll help ensure the branch operates safely, efficiently and commercially, delivering an outstanding experience for both customers and colleagues. Your responsibilities will include: Leading the operation Supporting the day-to-day running of the branch across retail, warehouse and fleet operations. Coordinating resources to ensure smooth, efficient operations and excellent customer service. Driving operational excellence by maintaining company standards, policies and procedures. Managing stock accuracy, inventory control and stock take activities. Ensuring pick-to-manifest targets and customer service SLAs are consistently achieved. Overseeing returns, warranties and reverse logistics processes. Supporting Click & Collect and delivery operations. Ensuring fleet compliance, vehicle readiness and operational efficiency. Leading people Coaching, motivating and developing colleagues across all operational areas. Delivering engaging daily team briefings. Conducting performance conversations and supporting individual development plans. Assisting with recruitment, onboarding and succession planning. Creating a positive, inclusive and customer-focused culture. Building a flexible, multi-skilled team capable of delivering exceptional results. Delivering an exceptional customer experience Championing a customer-first culture throughout the branch. Supporting colleagues to deliver outstanding service every day. Resolving customer queries professionally and efficiently. Working closely with sales and operational teams to maximise customer opportunities. Maintaining high standards of branch presentation and operational excellence. Driving performance Supporting delivery of branch sales, profit and margin targets. Monitoring operational costs, payroll and productivity. Maintaining robust cash handling and stock control procedures. Using KPIs and operational data to identify opportunities for continuous improvement. Supporting branch growth through operational excellence and commercial awareness. Keeping everyone safe Promoting a safety-first culture across the branch. Ensuring compliance with Health & Safety legislation and company policies. Supporting operational, financial and stock audits. Maintaining accurate compliance records and operational controls. Ensuring all colleagues complete mandatory training and compliance requirements.

Are you an experienced leader who thrives in a fast-paced operational environment? Do you enjoy developing people, delivering exceptional customer service and driving operational excellence? You'll be an experienced people leader with a passion for operational excellence and customer service.

You’ll ideally have:

• A full UK driving licence
• Experience leading, coaching and developing teams.
• Strong organisational and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Experience managing KPIs and operational performance.
• A customer-focused mindset with a drive to deliver outstanding service.
• Good knowledge of stock control and operational processes.
• Strong commercial awareness and the ability to influence business performance.
• Confidence working with operational systems and reporting tools.
• A flexible approach and the ability to perform under pressure.
• Experience with fleet operations, inventory management or P&L responsibility would be advantageous but isn't essential.

We're looking for an ambitious Duty Manager to join our branch leadership team. Reporting to the Branch Manager and working alongside other Duty Managers, you'll play a pivotal role in leading the day-to-day operation of the branch across our retail, warehouse and fleet functions. This is a fantastic opportunity for someone who enjoys variety, takes pride in achieving high standards and wants to make a real impact on branch performance while developing and motivating a high-performing team. What we offer

• Competitive Salary - We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays) - Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth - Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind - Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme - Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts - Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks - Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme - Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts - Enjoy exclusive savings on popular brands and products.
• This is more than a management role-it's an opportunity to shape the success of a busy branch, develop talented colleagues and make a real impact on business performance.

In return, you’ll benefit from: A varied and rewarding leadership role. Opportunities to develop your career within a growing business. Ongoing learning and development. A supportive leadership team. The opportunity to make a genuine difference to both customers and colleagues every day.

Ready to take the next step? If you're a passionate leader who enjoys creating high-performing teams, delivering operational excellence and putting customers first, we'd love to hear from you.

We are committed to creating an inclusive workplace where everyone feels valued, respected and able to achieve their full potential. We welcome applications from candidates of all backgrounds and experiences.