Duty Manager

Holroyd Howe; Buckingham; On-site; GBP 30,000; Full time

Job summary

A prominent UK catering company is seeking a Duty Manager to join their team at Stowe School in Buckingham. The successful candidate will be an experienced leader in food catering services, ensuring exceptional customer service and effective team management. This role offers a chance to work in a vibrant environment with a focus on providing innovative culinary experiences. Candidates must have strong leadership skills and a passion for food service.

Benefits

28 days holiday

3 volunteering days

Enhanced maternity leave

Bespoke training and development

Pension and life insurance

Discounts on Perkbox

Free meals at work

Career development opportunities

HIT Apprenticeships

Qualifications

• Experience in a management role within a similar environment is essential.
• Must be an engaging leader who invests in team development.
• Strong knowledge of Health & Safety is required.
• Financial acumen and strong IT skills needed.
• Innovation and a passion for food and customer service are critical.

Responsibilities

• Ensure excellent customer service and exceed expectations.
• Monitor feedback and create action plans.
• Maintain a welcoming and enjoyable atmosphere.
• Supervise food presentation and service according to standards.
• Deliver on promises to clients and customers.
• Assess staff performance for training needs.
• Lead staff training in line with company policies.
• Promote Health and Safety awareness among kitchen staff.
• Attend necessary training sessions and meetings.
• Oversee the efficient operation of assigned sections.
• Motivate and lead the team, fostering a fun work environment.

Skills

Leadership

Customer Service

Health & Safety Knowledge

Financial Acumen

IT Literacy

Creativity

Job description

Company Description

Duty Manager

Location: Stowe School, Buckingham, MK18 5EH

Rate of pay: £30,000PA

Hours: 40 hours (5 out of 7 days)

Weeks: 52 weeks

Benefits

• 28 days holiday
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Bespoke training and development opportunities
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Free meals whilst at work
• Career development opportunities
• HIT Apprenticeships for all experience levels

We currently have an exciting opportunity for a Duty Manager to join the prestigious team at Stowe School. This role offers the chance to work with a supportive team and staff. Due to the challenging location of Stowe School, candidates must either drive or have their own mode of transport to reach the location.

Job Description

The essential ingredient at the heart of our business is our people so we are searching for an experienced Duty Manager with a background in exceptional food catering services to join our business and work at one of our highly prestigious education settings.

As a Duty Manager you will…

Responsibilities

• To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
• To regularly monitor customer feedback and produce a suitable action plan based on the results.
• Ensure that your restaurant has a fun feeling which customers enjoy and can relax away from the workplace.
• To be customer focused at all times, by being visible during service periods, approachable, and exceeding expectations in delivering customer needs.
• To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service.
• To ensure that you deliver what you promise to the customer, client and team.
• To ensure that all agreed service objectives are met in line with client expectations.
• To make a continuous assessment of the performance of all staff under your supervision in order to establish training needs and development potential.
• To ensure that training is carried out in the location to meet identified needs and requirements of the Company training policy.
• To ensure that all staff are aware of their duties and the standards required.
• To assist in ensuring that all kitchen staff are aware of their Health and Safety responsibility and receive the appropriate training.
• To attend training sessions and catering meetings when required.
• To take responsibility for the smooth and efficient running of the section/s as appropriate.
• To motivate and lead by example ensuring you and your team have fun at work and are proud of your efforts.

Qualifications

• Have worked in a similar environment at a management level.
• Be a proven, hands‑on leader, able to invest in your team and their development.
• Be naturally outgoing and vibrant, display a real passion for food and customer service.
• Have excellent Health & Safety knowledge.
• Be financially astute and have strong IT literacy.
• Be innovative and creative and driven by excellence.
• Stay up to date with current food trends.

Additional Information

Holroyd Howe is one of the UK’s leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.

To provide our teams with the right skills to succeed in their jobs, we invest in their training and development. Our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients.

Sustainability

Sustainability is at the heart of our thinking; always mindful of the ethics of our sourcing and how we prepare our meals.

Nutrition

We take nutrition seriously and understand the impact a healthy diet has on the fundamental years of development. Meals are always freshly prepared from scratch and packed with nutritious ingredients.

Food Innovation

We offer a wide portfolio of training opportunities and experiences, which attracts chefs who are passionate about culinary excellence and menu innovation to our team.

From tasting tables, theme days and food theatre, to chef demonstrations and supplier showcases, we create engaging and fun dining experiences for our students. We work together to make mealtimes exploratory, quirky, and fun for our pupils, helping them build strong and healthy relationships with food.

Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check, will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children.

This appointment is offered on the return of satisfactory professional references.