Duty Manager

F1 Arcade; Birmingham; On-site; GBP 35,000 - 40,000; Full time

Job summary

A premier entertainment venue in Birmingham is seeking a Duty Manager. This role involves overseeing daily operations, leading the front-of-house team, and ensuring guests have an exceptional experience. Responsibilities include managing guest interactions, ensuring safety standards, and handling cash transactions. The ideal candidate should have strong leadership skills and a background in customer service, making them an integral part of a vibrant team dedicated to high hospitality standards.

Qualifications

• Experience in managing teams and operations in a hospitality or entertainment setting.
• Strong leadership skills and ability to motivate staff.
• Excellent customer service background.

Responsibilities

• Oversee day-to-day operations of the venue during shifts.
• Lead and support FOH team to ensure high performance.
• Manage guest experience from check-in to resolution of enquiries.

Skills

Leadership

Customer service

Operations management

Cash handling

Health and safety

Job description

Duty Manager

Birmingham

Salary: £35,000 - £40,000 per annum + SERVICE CHARGE

Overview

THE BRAND At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

Role Purpose

As Duty Manager, you will be responsible for overseeing the day-to-day operations of the venue during your shift, ensuring that guests have a safe, fun, and memorable experience. You will lead the team on duty, manage customer interactions, coordinate operations on the floor (simulators, bar, events), and uphold the standards and brand values of F1 Arcade.

Responsibilities

• Ensure smooth venue operations during your shift — including simulators, bar/restaurant, guest check-in/outs, bookings and events.
• Lead, supervise and support the FOH team (reception, floor staff, bar/kitchen, guest relations), ensuring adequate staffing and high performance.
• Provide visible leadership and set the tone for service standards — promoting energy, professionalism, and brand values: high standards, consistency, and hospitality.
• Manage guest experience end-to-end: greeting guests, handling check-ins/check-outs, explaining simulator protocols, delivering instructions, resolving customer enquiries, feedback and complaints.
• Ensure health, safety and hygiene standards are maintained across the venue (common areas, simulators, bar/restaurant, restrooms, etc.).
• Take responsibility for cash handling, transactions, sales or bookings processed during your shift.
• Respond effectively to any emergencies, incidents or escalations — ensuring safety of guests and staff, and following company policies and procedures.
• Conduct handovers, shift briefings, and liaise with senior management about incidents, staffing issues, customer feedback, and suggestions for operational improvement.
• Maintain high standards of cleanliness and presentation throughout the venue at all times.