Duty Manager

Blakemore Trade Partners; Benllech; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Benllech is seeking a Duty Manager responsible for supporting store operations and team leadership. Ideal candidates will have management experience in a fast-paced retail environment. The role offers flexible hours, excellent benefits, and a salary of £13.25 per hour. The company values community involvement and aims to provide outstanding customer service.

Benefits

Bonus Scheme

Company Sick Pay

Additional Holidays

Company Pension Scheme

Life Cover

Staff Discount

Long Service Awards

Cycle to Work Scheme

Employee Volunteering opportunities

Qualifications

• Previous management or supervisor experience within a food retail or similar fast-paced operation.
• Committed to achieving and sustaining exceptional customer service standards.
• Able to plan, organise and prioritise effectively.

Responsibilities

• Support the Store Manager in leading and motivating a team.
• Ensure a safe, legal and high performing store during shifts.
• Manage, coach and support colleagues.

Skills

Management or supervisor experience

Exceptional customer service standards

Planning, organisation and prioritisation

Communication and influence

Decision-making

Collaborative working

Enthusiasm and flexibility

Personal development commitment

Job description

Role overview

Duty Manager (SPAR) Benllech (18+)

£13.25 p/h

14 Hours p/w

Various shifts available

Fully flexible – days, evenings and weekends

Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Benllech SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.

Company overview

We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion.

Role and responsibilities

Reporting to the Store Manager, the Duty Manager will help drive growth within the company-owned Benllech SPAR store. As a member of the Duty Manager team, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager’s leadership team, ensuring excellent customer service and contributing to achieving store sales and profitability through “Brilliant Basics, Moments of Wow, Food For Later, Food For Now.”

• Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
• Assisting the Store Manager to deliver all store operations, objectives and KPI’s
• Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
• Carrying out performance management/absence management as appropriate
• Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
• Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues
• Being a role model and leading the team to work together to provide an exceptional customer experience
• Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Benllech
• Adhering to all company policies and procedures and processes

Duty Manager skills required

• Previous management or supervisor experience within a food retail or similar fast-paced operation
• Committed to achieving and sustaining exceptional customer service standards
• Able to plan, organise and prioritise effectively
• Ability to communicate and influence at all levels
• Able to take appropriate action and make decisions
• Committed to promoting collaborative working
• Enthusiastic and flexible with a positive attitude
• Committed to developing own skills and apply learning to improve own performance

What’s in it for you?

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Cycle to work scheme
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Outstanding Training & Development opportunities
• Gain hands-on experience in a high volume, fast paced environment
• Enhanced Maternity & Paternity pay packages
• Flexible working hours opportunity
• Excellent additional benefits package including:
  • Early access to your pay through ‘EarlyPay’
  • 24/7 access to your payslips via HR/Payroll portal
  • 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)
  • Wellbeing support – access to emotional support, counselling, legal and financial advice
  • Company Pension Scheme
  • Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
  • NEST pension scheme
  • Extra Holiday - Purchase Scheme
  • Long Service Awards

If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPAR Benllech. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.

Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Department

Retail - SPAR Store Management (inc Foodservice)

Contract type

Permanent

Hours

14 hours p/w

Salary

£13.25 p/h plus opportunity to earn a bonus and excellent benefits

Benefits

Bonus Scheme, Company Sick Pay, Additional Holidays, Company Pension Scheme, Life Cover, Staff Discount, Long Service Awards, Cycle to Work Scheme, Employee Volunteering opportunities

Closing date

20th November, 2025