Duty Manager

Serco Limited; Basingstoke; On-site; GBP 31,000; Full time

Job summary

A leisure services provider in Basingstoke is seeking a Duty Manager to oversee daily operations at the Aquadrome. The ideal candidate will lead a passionate team and ensure high standards of customer service. Responsibilities include managing activities, supervising staff, and fostering positive community relations. The role promises a rewarding environment with opportunities for personal growth and development.

Benefits

Free membership at the Centre

Discounted classes and facilities

Free safeguarding training

Excellent development opportunities

6% employer matched pension contribution

Up to 21 days annual leave + public holidays

Qualifications

• Experience leading a team in a customer-focused environment.
• Ability to manage day-to-day operations in a leisure facility.
• Strong interpersonal skills to interact positively with customers.

Responsibilities

• Manage the day-to-day running of the facility.
• Supervise the operational team to ensure customer satisfaction.
• Build and maintain relationships with onsite partners and guests.

Skills

Team leadership

Customer service

Education

National Pool Lifeguard Certificate (desirable)

First Aid at Work Certificate (desirable)

Job description

Contact Type: Permanent

Working Hours: 40 per week, on a rota between 5am and 10:30pm and include some weekends

Salary: £30096.93 per annum + Excellent benefits

Overview

Here at Basingstoke Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our fun and vibrant team at Basingstoke Aquadrome.

As the Duty Manager, the purpose of your role will be to manage the day to day running of the facility, ensuring all activities are delivered to a high standard with safety the priority. You will support the management team in building and maintaining positive relationships with onsite partners, guests, and neighbours. You will also be involved in a high level of customer interaction as well as the deployment and supervision of the operational team to make sure our customers receive a positive memorable experience. We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About you

The successful candidate will be a passionate and enthusiastic individual who, like the members of staff, prides and strives to give the best service possible for those who visit the centre and go the extra mile for customers when required.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.

It is desirable that you hold a National Pool Lifeguard certificate (NPLQ), Pool plant operators' certificate (where appropriate) and first aid at work certificate; however these are not essential as full training will be provided. If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.

Why Join Us

A place you can make an impact: Working within Leisure means that you\'ll play a critical role in ensuring that the communities we serve receive exceptional service and you\'ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A place you can count on: It takes a diverse team to support our Leisure business and we\'re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you\'ll find all the opportunity you need to evolve your career.

A place for you: Our staff provide the best possible service for our customers, and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• Up to 21 days annual leave (Pro rata) + Public Holidays
• All Leisure Benefits -Employee Benefits (moreleisure.com)

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