Duty Manager

Prezzo Italian; Banstead; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Tronc share

Pension scheme

Life assurance

Paid holiday allowance

Refer a friend bonus £1,000

Birthday off

Free meals on shift

GP helpline

Wagestream access

Mortgage guidance

Prezzo Italian discounts

Brava discounts

Electric car scheme

Job summary

Prezzo Italian is expanding its leadership team in the UK. We are seeking a Duty Manager who will own the shift, lead the team on the restaurant floor, and ensure every guest receives an outstanding experience.

You’ll work with the GM and Assistant Manager, learning the craft of running a great restaurant while contributing to a busy, growing brand with plenty of opportunity for progression.

Qualifications

• Experience leading a team on the floor in busy hospitality settings.
• Ability to manage guest expectations with a calm, positive attitude.

Responsibilities

• Lead the shift, open/close the restaurant, and supervise floor operations.
• Delight guests by ensuring consistent, high-quality service and meals.
• Run smooth shift changes, monitor labour, and hand over to the next team.

Skills

Team leadership

Guest service

Cash handling

Food safety knowledge

Job description

Duty Manager, Prezzo Italian

Your first step into management,with a business that's going somewhere.

You can't miss Prezzo Italianright now. Our refurbished restaurants look stunning, with more on the way, andthe food has never been better. Guests are noticing and the momentum is real.Now we need Duty Managers who love running a shift and want to build a careerin restaurant leadership.

Who we are

Brava Hospitality Group is thehome of great restaurant brands. We're the group behind Prezzo Italian, intowns and cities right across the UK, and a collection of much-loved centralLondon restaurants: Jamie's Italian, Riding House Café, Nessa, Yasmin, MortimerHouse Kitchen and, most recently, Bolo by Gennaro. And we're growing thefootprint of every one of our brands. We're restaurant people at heart, and webelieve every guest deserves brilliant food and exceptional hospitality fromteams who love what they do.

Prezzo Italian has been bringingthe Italian classics to towns and cities across the UK since 2000. For our 25thbirthday we gave it a fresh start: a brand-new look, beautifully redesignedrestaurants, and a menu built around the dishes people love, made fresh andcooked properly. Prezzo Italian is the home of the Italian classics.

We're a business on the way up,and the people who join us now will shape where it goes next.

The role

As a Duty Manager at PrezzoItalian, you own the shift. You open and close the restaurant, lead the team onthe floor, and make sure every guest gets the experience they came for.

At Prezzo Italian, it all comesdown to two things: the impression we make and the connections we build. Everyguest should leave feeling genuinely looked after, not just served. That startswith how we treat each other. Teams who look out for one another, have funtogether and take pride in what they do create the moments guests remember andcome back for. On your shift, you set that tone.

You'll be joining at the momentthe hard work starts paying off. The food is right, and with every restaurantin our estate set to be refreshed over the next 18 months, there's plenty moreto come. With your GM and Assistant Manager behind you, this is where you learnthe craft of running a great restaurant.

What a great first year lookslike: shifts that run smoothly from open to close, a team that looks to you,guests who leave happy, and the confidence to take the next step to AssistantManager.

What you'll be responsible for

Leading the shift

• Run pre-shift briefings that get the team focused andready.
• Lead from the floor, setting the pace and the standardfor exceptional hospitality.
• Build a team that genuinely connects, with each otherand with every guest, and makes a lasting impression every time.
• Coach in the moment, and spot the people ready formore.

Delighting guests

• Be a visible presence on the floor, making sure everyguest's first and last impression is one they remember.
• Make sure the Italian classics go out exactly as theyshould, every shift, every plate.
• Handle feedback with grace and put things right on thespot.

Running the restaurant

• Open and close the restaurant safely and on time.
• Manage cash, tills and stock during your shift.
• Keep labour on track as the shift changes.
• Hand over clearly so the next shift starts strong.

Keeping standards high

• Make sure food safety, allergen procedures, health andsafety and licensing standards are followed on every shift.
• Keep the restaurant looking and feeling the way ourguests now expect.

What we're looking for

Are you a Prezzo person? You'rewarm, genuine and generous with your time. You love great food and you lovepeople even more. You make every guest feel welcome from the moment they walkin, you lift the team around you, and you take pride in getting the littlethings right. You bring energy, a sense of fun, and the confidence to make thecall.

You're a supervisor or teamleader who is ready to step up, or a Duty Manager looking for a business with afuture.

• Experience leading a team on the floor in busy,guest-focused hospitality.
• Calm under pressure. A full restaurant on a Saturdaynight gets you going.
• A people-first approach. You lead by example and lookout for your team.
• Pride in food and exceptional hospitality. You noticethe details, and you care when something isn't right.
• Ambition. You want to grow into restaurant management.
• Good working knowledge of food safety, licensing andcash handling.

What matters most is how youlead, not where you've led.

What's in it for you

Reward

• Tronc, so you share in the success of a busy restaurant
• Company pension scheme, if you're eligible
• Life assurance at 2x your annual pay
• Paid holiday allowance
• Refer a friend and earn up to £1,000

Time and wellbeing

• Your birthday off, every year
• Free or heavily subsidised meals on shift
• 24/7 GP helpline and Employee Assistance Programme(EAP)
• Stream (formerly Wagestream), our financial wellbeingapp: access pay you've already earned, save straight from your pay, and gettools and guidance to manage your money
• Free regulated mortgage advice

Perks

• 50% off at Prezzo Italian
• 25% off at every other Brava restaurant
• Share 25% off with up to 5 friends and family, evenwhen you're not there
• Free Tastecard and the Hospitality Rewards app forretail discounts
• Electric car scheme after one year's service

Your future

• Ongoing development and coaching
• A clear path to Assistant Manager and General Manager
• Opportunities across our other brands

Ready to step up?

This is an exciting time forPrezzo Italian, and where we go next will be shaped by the people who join usnow.

Brava Hospitality Group is an equal opportunities employer. We welcome applications from everyone, and we'll make reasonable adjustments at any stage of the process.