Duty Manager

Serco Limited; Aylesbury; On-site; GBP 27,000; Full time

Job summary

A community-focused leisure provider in Aylesbury seeks a Duty Manager to oversee daily operations at Aqua Vale Leisure Centre. The role involves ensuring high standards in facility activities, managing the operational team, and engaging with customers to provide a memorable experience. Candidates should have a passion for service, prior team leadership experience, and preferably background in the Leisure industry. Full training is available for relevant certifications.

Benefits

Free membership at the Centre

Discounted use of classes and facilities

Free safeguarding training and DBS check

Excellent development and training opportunities

6% employer matched pension contribution

22 days annual leave (Pro rata for part time) + Public Holidays

Life assurance up to 2x base salary

Qualifications

• Prior experience in leading a team is required.
• Confidence in customer interactions is essential.
• Experience in the Leisure industry is preferable.

Responsibilities

• Manage the day-to-day running of the facility.
• Ensure activities are delivered to high standards.
• Supervise the operational team for customer satisfaction.

Skills

Team leadership

Customer service

Communication

Education

National Pool Lifeguard certificate (NPLQ)

Pool plant operators' certificate

First aid at work certificate

Job description

Overview

Location: Aqua Vale Leisure Centre, Aylesbury, HP20 1DX

Job type: Permanent

Working hours: 40 hours per week, Monday to Sunday covering early and late shifts.

Salary: £26,500.00 per annum + Excellent benefits

Here at Buckingham Leisure Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our centre.

Responsibilities

As the Duty Manager, the purpose of your role will be to manage the day to day running of the facility including Aquatics ensuring all activities are delivered to a high standard with safety the priority. You will support the management team in building and maintaining positive relationships with onsite partners, guests, and neighbours. You will also be involved in a high level of customer interaction as well as the deployment and supervision of the operational team to make sure our customers receive a positive memorable experience.

About you

The successful candidate will be a passionate and enthusiastic individual who like the members of staff, who pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry. It is desirable that you hold a National Pool Lifeguard certificate (NPLQ), Pool plant operators' certificate (where appropriate) and first aid at work certificate, however these are not essential as full training will be provided. If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.

Why Serco

Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providingthe best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• 22 days annual leave (Pro rata for part time) + Public Holidays
• Life assurance up to 2x base salary
• All Leisure benefits - Employee Benefits (moreleisure.com)

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