Duty Manager

stagecoach; Andover; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Defined Contribution pension scheme

25 days holiday plus bank holidays

Stagecoach bus travel pass for you and

a companion

Access to a wide range of retail andLe

Job summary

Stagecoach Andover Depot is seeking an experienced operations leader to oversee frontline teams, drive performance, safety, and customer excellence. You will mentor staff and manage depot operations to ensure reliable service and a positive working environment.

With a track record in bus/transport leadership, you will develop teams, manage performance, and coordinate with stakeholders to optimise daily operations and customer experience.

Qualifications

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills
• Professional knowledge of Road Traffic Act and Employment legislation
• Ability to lead and inspire people to seek and follow operational best practice.
• Knowledge of employment legislation
• Excellent planning and prioritizing skills
• Self-motivated with a positive approach to change
• Excellent customer focus

Responsibilities

• Leading & Developing Teams - Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognized for themselves and what they bring to the table.
• Performance Management - Overseeing driver performance and implementing development plans to enhance individual and team productivity.
• Coaching & Training - Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations - Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
• Collaboration & Communication - Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
• Operational Leadership - Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges
• External Stakeholder Management - Liaising with local authorities, the media and other outside bodies to maximize business opportunities and promote positive public relations.ation.
• Safety - We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don't walk by when standards aren't met.

Job description

Salary

39,640.50

What you'll be doing:

• Leading & Developing Teams - Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognized for themselves and what they bring to the table.
• Performance Management - Overseeing driver performance and implementing development plans to enhance individual and team productivity.
• Coaching & Training - Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations - Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
• Collaboration & Communication - Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
• Operational Leadership - Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges
• External Stakeholder Management - Liaising with local authorities, the media and other outside bodies to maximize business opportunities and promote positive public relations.ation.
• Safety - We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don't walk by when standards aren't met.

What you'll bring:

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills
• Professional knowledge of Road Traffic Act and Employment legislation
• Ability to lead and inspire people to seek and follow operational best practice.
• Knowledge of employment legislation
• Excellent planning and prioritizing skills
• Self-motivated with a positive approach to change
• Excellent customer focus

You’ll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.

• Defined Contribution pension scheme
• 25 days holiday plus bank holidays
• A Stagecoach bus travel pass for you and a companion
• Access to a wide range of retail and leisure discounts

Ready to help us raise the bar?

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. We also live by our five values across Stagecoach; We plan for the future, we do the right thing, we are stronger together, we are down to earth, and we support communities.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location:

Stagecoach Andover Depot Livingstone Road, Walworth Ind Estate Andover SP10 5NS