Duty Engineer - Workshop

British Airways; Hounslow; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Staff travel benefits

Discounted airfares

Career development opportunities

Job summary

British Airways Heathrow is seeking a Duty Engineer to lead aircraft maintenance operations on a shift basis, ensuring adherence to the maintenance plan and safety standards. You will coordinate a shift team, allocate work, monitor progress and plan ahead to support on-time aircraft delivery to customers.

The role offers the chance to work within a high‑performing engineering environment, develop leadership skills and progress a long career with one of the world’s leading airlines.

Qualifications

• Aircraft maintenance and/or engineering background with supervisory experience.
• Experience with aircraft maintenance planning and compliance.
• Strong leadership and stakeholder management skills.
• Knowledge of safety and quality management systems.

Responsibilities

• Deliver production targets while adhering to the maintenance plan and aircraft compliance.
• Provide effective leadership of maintenance colleagues and manage expectations to deliver daily operation.
• Allocate tasks as required by the maintenance plan.
• Act as first contact for operations; provide technical feedback and escalate to Satellite/Technical specialists/Planning.
• Support incident and accident management procedures.
• Champion quality standards, monitor trends, and coordinate continuous improvements to implement solutions.
• Communicate aircraft work status and coordinate Planning and Production requirements.
• Capture and analyze data to ensure targets meet measures.
• Engage and manage internal and external stakeholders and customer relationships.
• Support development of a high-performance team in line with company Hallmarks.

Skills

Stakeholder Management

Data analysis

Process improvement

Delivering to customer requirements

Influencing and communication

Interpersonal skills

Prioritise tasks

IT literacy

Education

Aircraft maintenance A licence

Engineering degree

Aircraft Apprenticeship

Authorisation on relevant Aircraft Types (desirable)

UK driving licence

Airport restricted zone access (essential)

Airside driving licence (desirable)

Part 145 knowledge (Desirable)

SAP transactions knowledge

Safety & quality management knowledge

Tools

SAP transactions

Job description

A Career Without Limits

British Airways has been flying for over 100 years and our success has been driven by our team’s passion and drive for excellence. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story.

Great journeys require first-class aircraft. That’s why our world class engineering function is so important to the British Airways customer experience. In our team, you get to work in unrivalled facilities on one of the most diverse fleets around. Get ready to push your engineering skills to ensure our customers fly in the safest, most reliable aircraft in the skies.

In return for keeping our fleet at the forefront of the sector, you’ll receive great rewards and lots of scope to develop your engineering skills and progress your career.

The Role

The Duty Engineer is responsible for preparing, coordinating and monitoring aircraft production at a shift level. The successful candidate will be based in the area production office or within the Base Maintenance Support Group and they will work with other Duty Engineers to allocate work to the shift team, monitor progress, and plan ahead for the following team coming on duty. This is an excellent opportunity to join the Engineering Base Maintenance team at Heathrow and support the exceptional delivery of aircraft to our customers.

What You’ll Do

• Deliver the operation to defined production targets ensuring adherence to the maintenance plan and aircraft compliance.
• Provide effective leadership of maintenance colleagues, setting and managing clear expectations to deliver the operation on the day.
• Allocate tasks as required by the maintenance plan.
• Provide support as first point of contact for operational colleagues and give technical feedback and escalation as appropriate to Satellite, Technical specialists, and Planning.
• Support incident and accident management company procedures.
• Champion high quality standards, monitor trends, and coordinate continuous improvement order to define and implement permanent solutions.
• To ensure communication of aircraft in work status, and coordinate requirements between Planning and Production departments.
• Capture and analyse data, ensuring performance targets are achieved against operational measures.
• Engage with and manage internal and external key stakeholders and customer relationships
• Support the development of a high-performance team and culture, in line with the company Hallmarks.

What You’ll Bring To British Airways

• Stakeholder Management
• Analysis and interpretation of data
• Leading or implementing process improvement.
• Delivering to customer and business requirements
• Influencing and communicating
• Strong interpersonal and collaborative skills
• Ability to progress complex aircraft maintenance tasks and inputs.
• Desirable knowledge of working in an Engineering satellite.
• Calm and professional when working in an operational environment.
• Able to maintain a balance of quality, safety, delivery, and cost to support the integrity of the operation.
• Ability to prioritise and allocate tasks to the appropriate resource.
• Strong IT Literacy

Your Experience

• Aircraft maintenance A licence, or Engineering degree, or recognised aircraft apprenticeship with demonstrable experience of working in an aircraft maintenance environment.
• Desirable to hold an Authorisation on relevant Aircraft Types
• Valid full UK driving licence (or equivalent) (desirable)
• Ability to hold an airport restricted zone access (essential for Terminal based role)
• Ability to hold an airside driving licence (desirable)
• Demonstrable knowledge of Part 145 maintenance at supervisory levelDesirable knowledge of working in an Engineering Satellite
• Strong working level of SAP transactions
• Good knowledge of safety and quality management systems

What We Offer

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either!

Inclusion & Diversity

We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA.