Duty Counsellor x 2 (1 100% FTE & 1 80% FTE)

School of Computer Science and Engineering, Bangor University; Bangor; Hybrid; GBP 38,000 - 46,000; Full time

Job summary

A leading UK university in Bangor is seeking Duty Counsellors to provide psychological support to students facing mental health challenges. The role involves delivering confidential counselling, conducting assessments, and liaising with external agencies. Ideal candidates have substantial counselling experience and relevant qualifications. The position is on a permanent basis, with options for remote work within the UK to support work-life balance.

Qualifications

• Substantial counselling experience required.
• Eligibility for accreditation by BACP, UKCP or equivalent necessary.
• Ability to communicate in Welsh is desirable.

Responsibilities

• Provide one-to-one confidential counselling for students.
• Conduct clinical assessments and manage risk.
• Liaise with external agencies for student wellbeing.

Skills

Excellent interpersonal skills

Excellent communication skills

Data analysis skills

Education

Undergraduate degree in counselling/psychotherapy

Recognised professional qualification in counselling/psychotherapy

Job description

Job Number: BU03868

School/Department: Student Support and Well‑being

Grade: 7

Salary Information: Grade 7: £38,249 – £45,413

Contract Duration: Permanent

Responsible to: Head of Wellbeing & Inclusivity

Closing Date: 05‑11‑2025

Bangor University is seeking two experienced Duty Counsellors (one full time and one part time) to join our Wellbeing & Inclusivity team within the Directorate of Student & Academic Services on a permanent basis.

The Duty Counsellor will be providing specialist psychological and emotional support to students facing a wide range of mental health, behavioural and interpersonal challenges. Based between the newly established Hub in the Main Library and our Rathbone base, you will be available to respond when students present with mental health concerns, conducting immediate assessments, managing risk, and determining the most appropriate next steps to ensure their safety and wellbeing. You will deliver confidential one‑to‑one counselling, conduct clinical assessments, and work as one of the key contacts with our external counselling provider to support effective referral pathways, information sharing and risk management. The role also involves liaison with academic schools, professional services and external agencies to promote positive student wellbeing, alongside contributing to service development through support for workshops, campaigns and wellbeing initiatives.

You will play a key role in monitoring and reporting on service activity, including trend analysis, to inform future planning. This is a demanding and rewarding post requiring substantial counselling experience, excellent interpersonal and data analysis skills and the ability to work with discretion, professionalism and empathy in a fast‑paced environment.

You will need to hold an undergraduate degree (or equivalent) and a recognised professional qualification in counselling/psychotherapy and have the eligibility for accreditation by the BACP, UKCP, BABCP or equivalent professional body. The ability to communicate in Welsh is desirable for this post.

This post is subject to a satisfactory enhanced Disclosure & Barring Service check.

The role will be located on campus at Bangor. Through our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work‑life balance, which will be discussed further with candidates at interview.

Applications will only be accepted via our online recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 383865.

Informal enquiries can be made by contacting: Jack Jackson, Head of Wellbeing & Inclusivity. [e-mail]

Committed to Equal Opportunities.

Overview

• Registry, which oversees student administration and business support, and leads on quality assurance, academic enhancement and curriculum management.
• Student Life, which encompasses a wide range of student‑facing services including Wellbeing and Inclusivity, Library Collections, Residential Life, Student Success (covering Teaching, Learning and Language Support, Careers and Student Advice) and the Student Experience team.
• Campus Services, responsible for the University’s day‑to‑day operational environment, including Facilities, Catering, Sport, the Nursery and the Security and Response Team. From August 2025, it will also include the Management and Development Centre.

Together, these services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high‑quality environment in which students can thrive.

Purpose of the Job

The Duty Counsellor will provide specialist psychological and emotional support to students experiencing mental health, behavioural, or interpersonal challenges. The role is split between duty cover at the Hub in the Main Library and work within the Wellbeing & Inclusion team, currently based in Rathbone. Acting as one of the key contacts with the University’s external counselling provider, the post holder will help ensure effective referral pathways, safe and ethical practice and timely interventions. They will support the Head of Wellbeing & Inclusivity in maintaining high‑quality service delivery in line with professional standards and University policies.

Main Duties and Responsibilities

Student Support & Clinical Work

• Provide duty cover during designated sessions at the Hub, ensuring prompt and appropriate responses using a “right intervention at the right time” approach.
• Deliver confidential one‑to‑one counselling for students, using advanced therapeutic skills, psychological theory and evidence‑based techniques.
• Assess student needs and suitability for internal or external counselling provision, including matching for specific requirements (e.g. language, specialist services).
• Identify and manage cases involving significant risk (e.g. suicidal ideation, self‑harm, harm to others), formulating safety plans, engaging relevant resources and referring appropriately within or outside the University.
• Plan and prioritise clinical caseloads, ensuring timely access to initial, ongoing, urgent and drop‑in appointments while balancing supervision, administration and service commitments.
• Adapt therapeutic planning to align with academic timetables, service policies and contractual requirements.

Service Liaison & Partnership Working

• Act as one of the key contacts for the external counselling provider, ensuring efficient referral processes, information sharing and risk communication.
• Liaise with academic schools, professional services and external agencies (e.g. GPs, psychiatrists, community mental health teams) in the interests of student wellbeing.
• Provide consultation and guidance to academic and support staff on managing student mental health concerns.
• Respond promptly to urgent or complex enquiries from staff, students and concerned third parties.

Data, Evaluation & Reporting

• Use psychometric tools to assess progress and outcomes and record and interpret results.
• Collect, maintain and analyse service data, including referrals, waiting times and risk presentations, to identify trends and inform service planning.
• Prepare reports for the Head of Wellbeing & Inclusivity and contribute required statistics to initiatives such as the National Student Mental Health Partnership Programme.
• Maintain accurate and confidential clinical records in accordance with University policy and professional standards.

Service Development & Contribution

• Contribute to the design and delivery of wellbeing initiatives, campaigns and workshops on topics such as anxiety, stress and low mood.
• Participate in the development, review and implementation of service policies, procedures and best practice guidelines.
• Represent the Service at University events, training sessions and relevant committees or working groups.
• Share professional expertise within the team through meetings, case discussions and peer support.

Other Duties And Responsibilities

• Make a significant contribution to the preparation for audits, reviews or other compliance‑related activities, ensuring use of proper documentation and accurate record‑keeping for accountability and reporting purposes.
• The post holder will be expected to participate in performance review and developmental activities including attending training sessions, team meetings or workshops to develop skills and enhance knowledge.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and relevant institutional policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

Person Specification

Essential Qualifications

• Undergraduate degree (or equivalent) and a recognised professional qualification in counselling/psychotherapy.
• Eligibility for accreditation by the BACP, UKCP, BABCP or equivalent professional body.

Desirable

• Supervision qualification or experience of delivering supervision.

Experience / Knowledge

• In‑depth knowledge of at least one counselling/psychotherapy theoretical model.
• Substantial experience in undertaking clinical assessment.
• Substantial post‑qualification experience of individual counselling/psychotherapy, including experience in higher or further education, and of working with a wide range of psychological issues.
• Experience of crisis management work including management of risk.
• Knowledge of mental ill‑health and its effects, particularly amongst the student population.
• Experience of identifying, responding to and referring on clients who are mentally unwell or in need of psychiatric support/assessment.

Desirable

• Experience of facilitating groups/workshops.
• Understanding of current changes in higher education and their impact on students’ mental health.
• Experience of working with students from diverse backgrounds and of inclusive practice.
• Knowledge of local and national services and of relevant legislation.

Skills / Abilities

• Excellent interpersonal skills and communication (verbal and written) skills.
• Excellent IT skills and the ability to learn new systems.
• Ability to write reports, interpret data and statistics.
• Ability to work in a team that encompasses a range of theoretical perspectives.

Other

• This post is subject to a satisfactory enhanced Disclosure & Barring Service check.
• A high level of confidentiality and discretion to maintain appropriate boundaries with all stakeholders.

Desirable

• The ability to communicate through the medium of Welsh is desirable for this role. If applicants are not able to speak/writing in Welsh at present, there are many opportunities to learn if the successful candidate wishes to do so.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE’s Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University’s policies, practices and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post you will be required to explain the basis upon which you believe you will be able to live and work in the UK legally on the commencement date of the role should your application be successful. If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa. The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) https://www.gov.uk/browse/visas-immigration/work-visas . If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.

Please note that, in the event of applications being received from candidates on the University’s Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.

Disclosure & Barring Service
This post is subject to a satisfactory enhanced Disclosure & Barring Service check.

As Bangor University meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service (DBS) before the appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions. DBS checks will be updated every 3 years.

Candidates should note that the University uses an external Umbrella body to process DBS checks. As such you should be aware that, if successful in your application, your name and e‑mail contact details will be shared with the Umbrella body in order that they may contact you to start the application process.