Dutch Speaking Client Service Associate

The Language Business; City Of London; On-site; GBP 35,000; Full time

Job summary

A leading financial investment firm is seeking a Dutch speaking Client Service Associate in London. You will enhance client service quality and gather feedback. Ideal candidates are fluent in Dutch and English, hold a relevant degree, and have strong communication skills. The firm offers a competitive salary of £35,000 plus bonuses, 28 days annual leave, and benefits including a retirement plan and gym subsidy.

Benefits

Up to £8,000 discretionary performance bonus

28 days annual leave plus option to purchase additional days

Paid holidays up to 11 per year

Enhanced maternity pay

Retirement pension plan with matching contribution

Monthly gym subsidy up to £50

Employee Assistance Program

Ongoing training and educational support

Responsibilities

• Communicate directly with major banks and financial institutions.
• Produce reports on the current situation of prospective clients.
• Serve as a direct contact or subject matter expert in multiple areas.

Skills

Native or bilingual fluency in Dutch and English

Excellent communication skills

Strong teamwork and collaboration abilities

Attention to detail and quality

Ability to work to deadlines

Education

University degree in Finance, Economics, Business Studies or related field

Job description

Overview

Location: London Company: Market-leading European Financial Investment Firm

The Opportunity

As a Dutch speaking Client Service Associate, you’ll work daily with existing clients to enhance the quality of service they receive. You’ll gather feedback on their recent experiences, identify areas for improvement, and propose innovative solutions.

Many of our company’s top executives began their careers in this very role — so the opportunities for professional growth and career development are outstanding.

Day-to-Day Responsibilities

In this role, you will work closely with sales colleagues and other key departments to continuously improve client services. Your daily tasks will include:

• Communicating directly with major banks and financial institutions to assist with administrative and operational processes
• Gaining exposure to business operations across various European markets
• Producing reports on the current situation of prospective clients
• Serving as a direct contact or subject matter expert in multiple areas as you take on more responsibility
• Reporting to the Client Service Team Leader, who will guide your on-the-job training and professional development

Your Background, Skills and Qualifications

• Native or bilingual fluency in Dutch and English (fluency in Flemish or French is an advantage but not essential)
• University degree (or equivalent) — ideally in Finance, Economics, Business Studies, or a related field
• Excellent communication skills, both written and verbal
• Strong teamwork and collaboration abilities
• Consistent attention to detail and quality
• Ability to work to deadlines and manage multiple priorities effectively

Salary & Benefits

• Base salary: £35,000 per annum
• Discretionary performance bonus: up to £8,000
• Annual leave: 28 days (plus option to purchase up to 3 additional days)
• Paid holidays: up to 11 per year
• Enhanced maternity pay: 26 weeks at full base pay for eligible employees
• Retirement pension plan: 9% company contribution plus matching up to 5% of base pay
• Monthly gym subsidy: up to £50
• Employee Assistance Program and emotional wellbeing services
• Collaborative environment with ongoing training, educational support, and employee appreciation events

How to Apply

To apply, please send your CV and cover letter to: Contact: Jonathan Grimes