Dutch Speaker - IT Helpdesk Advisor

Interaction Recruitment; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A specialist IT company in Peterborough seeks a Dutch-speaking Service Desk Adviser to handle IT support enquiries. The role includes providing first-line support, troubleshooting issues, and maintaining customer satisfaction. Candidates should be fluent in Dutch and English, with strong customer service skills. This ongoing position offers competitive pay and opportunities for career growth.

Benefits

Competitive pay

Overtime available

Full training provided

Weekly pay

Opportunity to progress

Temp of the Month vouchers

Qualifications

• Fluent in English and Dutch, both written and verbal.
• Strong customer service skills.
• Previous call centre experience beneficial but not essential.

Responsibilities

• Provide first-line IT support to external clients.
• Logging and tracking support tickets accurately.
• Troubleshoot hardware and software issues.

Skills

Fluency in English and Dutch

Strong customer service skills

Organised and methodical approach

Job description

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough.

We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.

Hours: 40 per week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends)

Pay: £13.33

What’s on offer

• Competitive pay
• Overtime available (time and half)
• Full training provided
• Weekly pay
• Opportunity to progress within a growing IT team
• Temp of the Month - vouchers!

Duties include

• Providing first-line IT support to external clients, resolving queries efficiently and professionally
• Logging, tracking, and updating support tickets accurately in the system
• Troubleshooting hardware, software, and network issues, escalating where necessary
• Guiding clients through step-by-step solutions over the phone or via email
• Maintaining clear documentation of common issues and solutions to support team knowledge
• Supporting the team with general IT tasks and contributing to ongoing process improvements
• Ensuring high levels of customer satisfaction and building strong relationships with clients

Who we’re looking for

• Fluent in English and Dutch, written and verbal
• Strong customer service skills
• Previous call centre experience beneficial but not essential
• Organised and methodical in approach to work
• Previous experience in IT support is beneficial but not essential

If you are the candidate we are looking for then please apply today or call 01733 558877 for more information