Dutch Speaker - IT Helpdesk Advisor

Interaction Recruitment; Cambridgeshire and Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking Dutch-speaking Service Desk Advisers to provide first-line IT support in Peterborough. Successful candidates will handle inbound enquiries, maintain high customer satisfaction, and contribute to a growing IT team. Competitive pay and full training are offered. Previous IT support or call center experience is beneficial but not essential.

Benefits

Competitive pay

Overtime available

Full training provided

Weekly pay

Opportunity to progress

Temp of the Month vouchers

Qualifications

• Fluent in English and Dutch, both written and verbal.
• Strong customer service skills required.
• Organised and methodical approach to work.

Responsibilities

• Providing first-line IT support to external clients.
• Logging, tracking, and updating support tickets accurately.
• Troubleshooting hardware, software, and network issues.

Skills

Fluent in English

Fluent in Dutch

Strong customer service skills

Job description

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi‑lingual team within their modern service office in Peterborough.

We are seeking Dutch‑speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary‑to‑permanent position.

Hours: 40 per week, between 7am‑7pm (must be flexible with shift rotation and occasional weekends)

Pay: £13.33

What is on offer:

• Competitive pay
• Overtime available (time and half)
• Full training provided
• Weekly pay
• Opportunity to progress within a growing IT team
• Temp of the Month - vouchers!

Duties include:

• Providing first‑line IT support to external clients, resolving queries efficiently and professionally
• Logging, tracking, and updating support tickets accurately in the system
• Troubleshooting hardware, software, and network issues, escalating where necessary
• Guiding clients through step‑by‑step solutions over the phone or via email
• Maintaining clear documentation of common issues and solutions to support team knowledge
• Supporting the team with general IT tasks and contributing to ongoing process improvements
• Ensuring high levels of customer satisfaction and building strong relationships with clients

Who we are looking for:

• Fluent in English and Dutch, written and verbal
• Strong customer service skills
• Previous call centre experience beneficial but not essential
• Organised and methodical in approach to work
• Previous experience in IT support is beneficial but not essential

If you are the candidate we are looking for then please apply today or call (phone number removed) for more information