Dutch & English Speaking Customer Advisor

South West Recruitment Ltd; Portstewart; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Portstewart is looking for a permanent Customer Service Assistant who can speak both Dutch and English. The role involves responding to emails and calls, dealing with customer queries, and delivering excellent service. Candidates should possess strong communication skills, empathy, and a willingness to help customers. The position offers £12.30 per hour along with an uncapped commission structure and various benefits including discounts, a pension scheme, and a fun working culture.

Benefits

50% discount with More bus for monthly and quarterly tickets

Pension Scheme with Standard Life

Eye test vouchers and discounts

Discounted corporate gym membership

Campaign specific benefits including discounts and incentives

Recommend a friend scheme paid reward of £1000

Qualifications

• Natural ability to communicate and empathise.
• Real willingness to help customers with their challenges.
• Desire to have fun at work.

Responsibilities

• Respond to emails and calls in English and Dutch.
• Handle customer queries and translate replies.
• Provide excellent customer service via various channels.
• Update customer details as needed.

Skills

Fluent in Dutch

Fluent in English

Excellent communication skills

Empathy

Confident and professional manner

Job description

We are recruiting for a permanent Customer Service Assistant to speak both Dutch and English.

Main Purpose of role:

• Responding to English and Dutch emails, answering English and Dutch calls
• Dealing with customer queries on our system and translating replies from English to Dutch and Dutch to English
• Deliver customer service/excellence in all aspects of supporting the clients customers over the phone and in writing in both English and Dutch
• Communicating directly with customers on the phone, by email, social media and live web chat
• Handle communications from customers enquiries
• Updating customer details (address, payment methods)

The Multilingual Consultant will report into the Dutch Team Leader.

Qualifications:

• A natural ability to communicate and empathise
• A confident and professional manner
• A real willingness to help a customer with their challenge
• The desire to have fun at work!

Salary: £12.30 per hour + benefits

Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum

Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager.

Hours: 37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

Benefits:

• IIP Accredited Employer
• Great working culture of fun and sociable team environment
• 50% discount with More bus for monthly and quarterly tickets
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £1000
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards

To be considered for this excellent opportunity, please apply with your C.V and we will be in touch in due course.