Dutch & English Speaking Customer Advisor

South West Recruitment; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in the Greater London area is seeking individuals for a customer service role. Successful candidates will respond to queries in both English and Dutch, providing excellent support through various channels. The position offers a salary of £12.30 per hour, uncapped commission, plus numerous benefits including discounts and career progression opportunities. The role involves working 37.5 hours per week with shifts that include weekends.

Benefits

50% discount with More bus

Pension Scheme

Eye test vouchers

Discounted gym membership

Campaign specific benefits

Recommend a friend scheme

Career progression schemes

Recognition and reward schemes

Qualifications

• Natural ability to communicate and empathise.
• Confident and professional manner.
• Real willingness to help customers.

Responsibilities

• Respond to emails and calls in English and Dutch.
• Deliver customer service and handle queries.
• Communicate via phone, email, and live chat.

Skills

Communication skills

Empathy

Professional manner

Willingness to help

Job description

Main Purpose of role:

Responding to English and Dutch emails, answering calls, dealing with customer queries on our system and translating replies.

To deliver customer service / excellence in all aspects of supporting clients over the phone and in writing in both languages.

You will communicate directly with customers on the phone, by email, social media and live web chat. You will handle communications from customer enquiries, updating customer details, reporting to Dutch Team Leader.

Qualifications

• A natural ability to communicate and empathise
• A confident and professional manner
• A real willingness to help a customer with their challenge
• The desire to have fun at work!

Salary and Commission

Salary: £12.30 per hour + benefits

Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum

Progression

Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager.

Hours

37.50 per week, between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

3>Benefits

• 50% discount with More bus for monthly and quarterly tickets
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £1000
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards

How to Apply

To be considered for this excellent opportunity, please apply with your C.V and we will be in touch in due course.