Due Diligence Operations Manager

American Express; Burgess Hill; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading financial services company is seeking a Manager of Due Diligence Operations in the UK to facilitate and execute due diligence processes for partners. This role demands strong relationship management skills and proficiency in client due diligence procedures. The ideal candidate should be detail-oriented, able to work independently, and possess strong communication skills. Benefits include competitive salaries, flexible working models, and comprehensive health coverage.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision benefits

Flexible working model

Career development opportunities

Qualifications

• Experience in and strong understanding of the Network Partnerships business and partner ecosystem.
• Ability to operate in a fast-paced environment.
• Strong detail-oriented approach to compliance documentation.

Responsibilities

• Facilitate due diligence process for prospective partners.
• Coordinating with subject matter experts to ensure compliance.
• Engage closely with partners to ensure accurate documentation.

Skills

Client due diligence procedures

Risk assessment

Communication skills

Relationship management

Problem-solving

Tools

PowerPoint

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop a leader, and grow your career.

Here your voice and ideas matter, your work makes an impact, and together you will help us define the future of American Express.

How will you make an impact in this role?

The newly created role of Manager of Due Diligence Operations based in the UK will be responsible for ensuring that both prospective and existing partners are subject to the required level of due diligence. The principal responsibilities of this position include:

• Facilitating the due diligence process for prospective partners liaising closely with business development teams to ensure consistency and conduct quality checks.
• Executing regular due diligence refreshes for existing partners based on frequencies defined as per the risk level of each partner.
• Assessing the risk of prospect/partner based on DD information provided and recommending risk mitigation steps as needed.
• Coordinating with subject matter experts, such as Compliance, Infosec and Fraud teams to ensure timely input from all relevant stakeholders.
• Engaging closely with partners to ensure right level of documentation and timely/accurate responses to follow-ups.
• Ensure partner communications are clearly and simply written, detailing exactly what is required, by when, and the consequences for non‑adherence. Ensure internal communications to Partner Managers are always clear. Facilitate training to ensure all bank partner completely understanding due diligence requirements and ensuring bank staff are adequately trained to be self‑sufficient and able to comply.
• Strong relationship building skills with BD’s and Partner Managers across all Regions and subject matter experts, such as Compliance, Infosec and Fraud teams.

Minimum Qualifications

• Experience in and strong understanding of the Network Partnerships business and the partner ecosystem.
• Proficient in client due diligence procedures, sanctions, and monitoring.
• Ability to diligently capture and evidence the activities undertaken, decision making and rationale for such decisions, considering relevant regulatory, compliance and reputational risks.
• Must be results oriented, and self-driven, able to operate in a fast‑paced environment within the GNS business.
• Must be rigorous and detail oriented in reviewing partner provided documents and identifying/addressing potential compliance gaps.
• Must be able to take initiative in resolving compliance issues, identify and solve problems in a constructive manner.
• Strong communication skills with ability to influence without authority, experience creating presentations using PowerPoint and ability to clearly communicate complex concepts in verbal and written form.
• Ability to work independently with minimal supervision and to strict deadlines.
• Demonstrable experience with managing complex compliance requirements.
• Strong working methodology, which includes adopting a systematic and detailed approach as this role requires attention to detail.
• Strong administrative skills to organize and maintain a broad range of activities.
• Proven relationship management skills.
• Experience of working in an international environment, supporting external business partners.
• Cultural awareness and sensitivity to different working practices.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.