Dual-Site Retail Shop Assistant (Maidstone)

Demelza; Newsham; On-site; GBP 12,000 - 15,000; Full time

Job summary

Demelza is seeking a temporary retail shop assistant to support two charity shops in Earl Street and Royal Star Arcade. You will receive, sort and prepare donated items for sale, promote Gift Aid and help keep displays and the shop floor welcoming for customers and donors.

The role is 30 hours per week across seven days, with some bank holidays, and requires good communication, flexibility and enthusiasm for customer service.

Qualifications

• Good communication skills.
• Customer-focused and enthusiastic about working with people.
• Organised and adaptable.
• Able to manage a varied workload on own initiative.
• Comfortable using Microsoft 365 and other digital systems.
• Nice to have: Previous experience in a customer-facing role.

Responsibilities

• Receive, sort and prepare donated items for sale
• Deliver excellent service to customers and donors
• Promote Gift Aid
• Maximise income through stock presentation and customer service
• Support the day-to-day operation of both shops
• Help create a welcoming, safe and well-presented shop environment alongside staff and volunteers
• Support visual merchandising and shop displays to attract customers and drive sales
• Work flexibly across the seven-day trading week, including some bank holidays

Skills

Good communication

Customer-focused

Organised

Varied workload

MS 365 & digital systems

Tools

Microsoft 365

Job description

Temporary retail shop assistant across two Demelza charity shops, Earl Street and Royal Star Arcade, reporting to the shop manager. The work centres on receiving, sorting and preparing donated goods for sale, promoting Gift Aid and keeping displays and the shop floor well presented for customers and donors. Thirty hours a week over a seven-day trading pattern, including some bank holidays, with moderate moving and handling. Applicants must be 18 or over, and any offer depends on a DBS check.

What the job involves

• Receive, sort and prepare donated items for sale
• Deliver excellent service to customers and donors
• Promote Gift Aid
• Maximise income through stock presentation and customer service
• Support the day-to-day operation of both shops
• Help create a welcoming, safe and well-presented shop environment alongside staff and volunteers
• Support visual merchandising and shop displays to attract customers and drive sales
• Work flexibly across the seven-day trading week, including some bank holidays

What’s required

Skills & knowledge

• Good communication skills
• Customer-focused and enthusiastic about working with people
• Organised and adaptable
• Able to manage a varied workload on own initiative
• Comfortable using Microsoft 365 and other digital systems

Checks & eligibility

• Aged 18 or over
• DBS check at the level relevant to the role

Other

• Flexibility across the seven-day trading week
• Some bank holiday working
• Comfortable with moderate moving and handling

Nice to have

• Previous experience in a customer-facing role