Drying and Restoration Technician

Hastings Direct; Leicester; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance services provider in Leicester is expanding their Home Claims team, seeking individuals to manage customer claims for water damage. You'll be responsible for assessing claims on-site, implementing restoration plans, and ensuring compliance with health and safety regulations. The ideal candidate will have extensive experience in water damage management and a qualification in drying and restoration. The role offers flexible work options and a comprehensive benefits package including competitive bonuses and mental wellbeing programs.

Benefits

Flexible working

Competitive bonus scheme

Financial wellbeing support

Mental wellbeing programme

25 days annual leave

Health-care cashback plans

Qualifications

• Extensive experience in flood and escape of water damage management.
• Proven expertise across all damage perils and restoration scenarios.
• Physically capable of property strip-outs and equipment handling.

Responsibilities

• Delivering accurate scopes for building works and drying programs.
• Identifying best practices for water escape incidents.
• Managing company-provided equipment and vehicles.

Skills

Flood damage management

Restoration best practices

Claims management software

Customer care

Health & safety regulations

Education

Qualification in drying and restoration (e.g. BDMA)

Tools

CoreLogic

Microsoft Teams

Job description

Overview

Our Home Claims team is growing even bigger! As part of our Drying and Restoration Team, you'll be responsible for visiting our customers to help evaluate their claim, taking immediate and urgent action to remove debris and installing the relevant equipment to restore the customer's home. You'll project manage the customer's claim onsite, either offering immediate settlement or be their key point of contact until building repairs commence.

Responsibilities & Qualifications

• Delivering accurate scopes for building works, repair and installation of drying programs in a safe manner, ensuring compliance with health & safety standards, safe systems of work, and COSHH regulations.

• Identifying and implementing best practices for escape of water incidents, maintaining accurate IT records and ensuring effective restoration planning.

• Working closely with our customers to agree settlement plans, arranging alternative accommodation or temporary solutions, and ensuring a smooth claims journey.

• Managing and maintaining company‑provided equipment and vehicles as you'll be expected to travel to various locations throughout the week.

• Escalating complex cases with proposed solutions, collaborating with Surveying Leads and supply chain partners to ensure efficient claim resolution and deliver a seamless experience for policyholders throughout the claims journey.

• Continuously developing your skills with operational support, contributing to best practices, policy improvements, and driving efficient drying times and settlements.

• Extensive experience in flood and escape of water damage management, with strong knowledge of restoration best practices, health & safety regulations, and relevant legislation.

• Proven expertise across all damage perils and restoration scenarios, including hands‑on use of specialist tools and equipment, with a proactive approach to diary management and claim volumes.

• A qualification in drying and restoration (e.g. BDMA) or an equivalent is desirable, alongside essential experience in domestic property claims and a strong commitment to customer care and professionalism.

• Physically capable of property strip‑outs and equipment handling, with full use of a company vehicle provided.

• Proficient in IT systems and claims management software (e.g., CoreLogic, Microsoft Teams), with a clean driving licence and subject to DBS and ID checks.

• Positive, adaptable attitude with a willingness to learn, supported by ongoing training to enhance technical skills and career development.

Company

We provide insurance for over four million customers, but we know there's an even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD – we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

Interview Process

1. Recruiter screening call
2. 1st interview with hiring leader (Microsoft Teams)

Equal Opportunities

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website. Regrettably we are unable to offer sponsorship for this role.

Benefits

• Flexible working – we champion a flexible hybrid working approach. Please speak to your recruiter to discuss in more detail.
• Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing – we provide 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, plus an award‑winning package that includes discounts, cashback, free independent mortgage advice, and free access to financial wellbeing support.
• Mental wellbeing programme – we have the Thrive mental health app, a colleague assistance programme available 24/7, in‑house mental health first aiders, support groups, and a dedicated team to make sure we cover your needs.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks.
• Access to health‑care cashback plans, dental plans, discounted health assessments, Cycle‑to‑work and tech schemes, discounted and free onsite facilities, social events throughout the year, and more.
• We call it the 4Cs – we focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, and in return, we'll give you all the support, training, and development you need.

Our Culture

We focus on getting it right for our colleagues, customers, company and community. By creating the right culture and giving our team the right tools, we deliver good outcomes for every customer, helping us grow the company profitably and sustainably while investing in the communities we serve.